Genesys Cloud - Developer Community!

IMPORTANT
This applies to Private Embeddable Framework customers and Partners using Embeddable Framework AppFoundry solutions.

Following this previous screen recording community post https://community.genesys.com/discussion/screen-recording-with-genesys-cloud-through-a-web-browser-action-needed-for-upcoming-browser-updates it has become apparent that additional implementation steps are required for some embedded users.

To enable screen recording via GCBA from the Embeddable Framework, you must update your implementation so that the required permissions are correctly passed from the host application to the embedded client iframe.

Required Change

Add the local-network-access permission to all iframes that encapsulate the Embeddable Framework.

Example

<iframe
  src="https://apps.mypurecloud.com/crm/index.html"
  allow="local-network-access *;">
</iframe>

#EmbeddableFramework

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Thomas Prendergast
Product@Genesys
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@Thomas Prendergast - We're using the Genesys PS provided connector within MSFT Dynamics and have had screen recording issues for weeks. I provided GTS the Google documentation on the LNA access requirements for the embeddable framework and they indicated that they had coded the fix. However, testing of that fix was unsuccessful. 

We have no custom solution and are using the OOB embeddable framework / connector w/ MSFT CSW. Is there anything on our side (short of the registry changes for the browser) that WE need to do? Nothing we've done and nothing Genesys has done seems to work.

Thanks!
Mike

Hi Michael

This should be implemented by the Genesys PS team for that connector. I would advise to reach out to them on when these changes will reach production. 

Thanks

Thomas