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  • 1.  Action needed to resolve Private and Public Embeddable Framework Screen recording via GCBA

    Posted 12-19-2025 10:23
    Edited by Thomas Prendergast 12-19-2025 10:24

    IMPORTANT
    This applies to Private Embeddable Framework customers and Partners using Embeddable Framework AppFoundry solutions.

    Following this previous screen recording community post https://community.genesys.com/discussion/screen-recording-with-genesys-cloud-through-a-web-browser-action-needed-for-upcoming-browser-updates it has become apparent that additional implementation steps are required for some embedded users.

    To enable screen recording via GCBA from the Embeddable Framework, you must update your implementation so that the required permissions are correctly passed from the host application to the embedded client iframe.

    Required Change

    Add the local-network-access permission to all iframes that encapsulate the Embeddable Framework.

    Example

    <iframe
      src="https://apps.mypurecloud.com/crm/index.html"
      allow="local-network-access *;">
    </iframe>


    #EmbeddableFramework

    ------------------------------
    Thomas Prendergast
    Product@Genesys
    ------------------------------



  • 2.  RE: Action needed to resolve Private and Public Embeddable Framework Screen recording via GCBA

    Posted 12-24-2025 11:15

    @Thomas Prendergast - We're using the Genesys PS provided connector within MSFT Dynamics and have had screen recording issues for weeks. I provided GTS the Google documentation on the LNA access requirements for the embeddable framework and they indicated that they had coded the fix. However, testing of that fix was unsuccessful. 

    We have no custom solution and are using the OOB embeddable framework / connector w/ MSFT CSW. Is there anything on our side (short of the registry changes for the browser) that WE need to do? Nothing we've done and nothing Genesys has done seems to work.


    Thanks!
    Mike



    ------------------------------
    Michael Rigney
    Sr. Contact Center Engineer
    ------------------------------

    Original Message


  • 3.  RE: Action needed to resolve Private and Public Embeddable Framework Screen recording via GCBA

    Posted 01-02-2026 05:27

    Hi Michael

    This should be implemented by the Genesys PS team for that connector. I would advise to reach out to them on when these changes will reach production. 

    Thanks

    Thomas



    ------------------------------
    Thomas Prendergast
    Product@Genesys
    ------------------------------

    Original Message


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