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  • 1.  Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 09-26-2025 10:14
    Edited by Tracy Vickers 10-06-2025 04:19

    Web browsers to prompt for local network access starting with Chrome 141

    Starting September 30, 2025, Chrome 141 will introduce a new permission requirement for Local Network Access (LNA).

    With this update, users who log in to Genesys Cloud through a web browser and have configured screen recording in loopback mode will see a prompt requesting access to their local network. To ensure screen recording continues to function correctly with the Genesys Cloud Background Assistant (GCBA), users must select Allow when prompted. If access is denied, screen recording will not start.

    Microsoft Edge 141 (expected October 2, 2025 release) and Firefox 144 (expected October 14, 2025 release) will implement similar changes.

    Registry configuration to bypass the prompt

    To minimize user disruption, configure the following registry settings to prevent the prompt from appearing. Ensure the URL in the registry matches the specific URL used to connect to Genesys Cloud. This configuration can be deployed across the user base using your preferred enterprise endpoint management software.

    Chrome
    Software\Policies\Google\Chrome\LocalNetworkAccessAllowedForUrls\1 = https://apps.mypurecloud.com

    Edge
    SOFTWARE\Policies\Microsoft\Edge\LocalNetworkAccessAllowedForUrls\1 = https://apps.mypurecloud.com

    For more details, visit:


    #ScreenRecording

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    Fred Huang, Product Manager, WEM
    Genesys - Employees
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  • 2.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 11-10-2025 00:47

    Hi Fred,

    Apart from registry configuration, how can we do it on browser's setting? Can't find a way.

    Customer is accessing the link provided in the documentation and asking below question:

    Can you please confirm which policy we need to enable for Chrome? Because the link for the Chrome that you provided me has 142 policies.

    I am not too sure where they are seeing these policies.

    Regards,

    Bhusara

    Thanks!



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    Bhusara Khan
    Technical Support Engineer
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    Original Message


  • 3.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 11-10-2025 14:06

    Hi Bhusara,

    For documentation from Google, you can find it in Local Network Access Allowed section, or access from below URL

    https://chromeenterprise.google/policies/#LocalNetworkAccessAllowedForUrls

    I don't believe you can customize this setting in the browser. If not set from the registry, the agent needs to click allow when this prompt for Local Network Access pops up.



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    Fred Huang, Product Manager, WEM
    Genesys - Employees
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    Original Message


  • 4.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 17 days ago
    Edited by Thomas Prendergast 17 days ago

    IMPORTANT: For Private Embeddable Framework customers and partners with Embeddable Framework appfoundry solutions

    In order to allow screen recording via GCBA, you must make these changes to your implementation. This will allow the permission to be passed down from the host to the embedded client

    -> Add the html tag into any iframes encapsulating the Embeddable Framework. 

    Example:
    <iframe allow="camera *; geolocation *; microphone *; autoplay *; display-capture *;     local-network-access *;" src="https://apps.mypurecloud.com/crm/index.html? 


    https://community.genesys.com/discussion/action-needed-to-resolve-private-and-public-embeddable-framework-screen-recording-via-gcba


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    Thomas Prendergast
    Product@Genesys
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    Original Message


  • 5.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 7 days ago

    Thomas,

    Has this been done for the Salesforce embedded client?  

    Thanks,

    Matt



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    Matt Goff
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    Original Message


  • 6.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 4 days ago

    Hi Matt, Yes it has.

    Thanks

    Thomas



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    Thomas Prendergast
    Product@Genesys
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    Original Message


  • 7.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 3 days ago

    Great.  What about the Service Now Connector?  There was an update after the Chrome change, but I don't see anything in the release notes.



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    Matt Goff
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    Original Message


  • 8.  RE: Screen recording with Genesys Cloud through a web browser: Action needed for upcoming browser updates

    Posted 3 days ago

    Any offering that is developed by a partner or PS and hosted on Appfoundry is the responsibility of the implementor to make this change.

    I would ask you to reach out to the team/partner who developed the solution for that information.

    Thanks

    Thomas



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    Thomas Prendergast
    Product@Genesys
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    Original Message


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