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  • 1.  Actions based on flag of a calling list

    Posted 04-25-2022 10:14
    No replies, thread closed.
    Hi,

    I want to create an outbound campaign where we want to take a specific action based on the flag of the corresponding contact list.

    For example in the contact list we have records with a column Music = Y or Music = N, we should be able to play a announcement for the records Music = Y and for Music = N, the call will be transferred to an agent.

    Thank You
    Praveen
    #Outbound

    ------------------------------
    Praveen Kumar
    HCL Technologies Ltd.
    ------------------------------


  • 2.  RE: Actions based on flag of a calling list

    Posted 04-25-2022 11:32
    No replies, thread closed.
    You are going to create a campaign that has the response sent to an Outbound Flow.  That will be able to read the flag in the contact list and from there you can route to the different greetings and then transfer to your ACD.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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