Genesys Cloud - Main

I'm currently working on an implementation where the customer's AD is going to be the system-of-record and we want all the contact data to be brought in via AD. This is pretty much standard out-of-the-box functionality, with the exception of the user's extension. Currently they're keeping that data in the field 'IpPhone' in AD, so I created a mapping for IpPhone -> Work Phone 2, but the problem I'm running into is that it will populate the phone number box and not the extension. 

I tried a number of different numbering formats (using (), /, ^, ext. XXXX, etc.) but none of those worked. So I looked in the API and it looks like extension is considered a property of the work_phone_2 entity. So, for example, if I "hard code" a users extension in their profile, I get output in the API that looks like this:

"phone_work_2": [
{
"rel": {
"errorCode": "INVALID_NUMBER"
},
"_id": "3DxOoYwJHyC2o2M3OBxSzB",
"labelKey": "phone_work_2",
"value": {
"number": "",
"extension": "7115",
"acceptsSMS": false,
"countryCode": "US"
}
}
]

However, if I allow AD to try to populate that value, I get: 

"phone_work_2": [
{
"rel": {
"e164": null
},
"_id": "2FORMs3cGlkZ01GoG5phnV",
"labelKey": "phone_work_2",
"value": {
"number": "1186",
"extension": "",
"acceptsSMS": false,
"countryCode": "US"

Obviously the second example is never going to work. Here is the relevant portion of my configuration JSON:
{
"internal": "contactInfo.phone_work_2",
"external": "User.ipPhone",
"direction": "ex2in"
}

So my question is how (if at all) do I populate just the extension portion of phone_work_2? Has anyone ever done this? Can I simply change the internal line? (e.g. "internal": "contactInfo.phone_work_2.extension")

--C#

------------------------------
Chip Sharp
Maxis Networks
------------------------------

Nevermind....asked and answered in an earlier post. 

FWIW....the search function on this site could be better. 
 
https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MID=3227&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer 



------------------------------
Chip Sharp
Maxis Networks
------------------------------

Original Message:
Sent: 06-12-2018 16:17
From: Chip Sharp
Subject: Active Directory Connector

I'm currently working on an implementation where the customer's AD is going to be the system-of-record and we want all the contact data to be brought in via AD. This is pretty much standard out-of-the-box functionality, with the exception of the user's extension. Currently they're keeping that data in the field 'IpPhone' in AD, so I created a mapping for IpPhone -> Work Phone 2, but the problem I'm running into is that it will populate the phone number box and not the extension.

I tried a number of different numbering formats (using (), /, ^, ext. XXXX, etc.) but none of those worked. So I looked in the API and it looks like extension is considered a property of the work_phone_2 entity. So, for example, if I "hard code" a users extension in their profile, I get output in the API that looks like this:

"phone_work_2": [
{
"rel": {
"errorCode": "INVALID_NUMBER"
},
"_id": "3DxOoYwJHyC2o2M3OBxSzB",
"labelKey": "phone_work_2",
"value": {
"number": "",
"extension": "7115",
"acceptsSMS": false,
"countryCode": "US"
}
}
]

However, if I allow AD to try to populate that value, I get:

"phone_work_2": [
{
"rel": {
"e164": null
},
"_id": "2FORMs3cGlkZ01GoG5phnV",
"labelKey": "phone_work_2",
"value": {
"number": "1186",
"extension": "",
"acceptsSMS": false,
"countryCode": "US"

Obviously the second example is never going to work. Here is the relevant portion of my configuration JSON:
{
"internal": "contactInfo.phone_work_2",
"external": "User.ipPhone",
"direction": "ex2in"
}

So my question is how (if at all) do I populate just the extension portion of phone_work_2? Has anyone ever done this? Can I simply change the internal line? (e.g. "internal": "contactInfo.phone_work_2.extension")

--C#

------------------------------
Chip Sharp
Maxis Networks
------------------------------

Hey @Chip Sharp, I agree that the search functionality could be improved and the vendor is working on a few enhancements for us (no ETA yet). Do you have any particular feedback that @Lindsay Starke and I can include? ​​

Thanks!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Original Message:
Sent: 06-12-2018 16:31
From: Chip Sharp
Subject: Active Directory Connector

Nevermind....asked and answered in an earlier post.

FWIW....the search function on this site could be better.

https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MID=3227&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer



------------------------------
Chip Sharp
Maxis Networks

Original Message:
Sent: 06-12-2018 16:17
From: Chip Sharp
Subject: Active Directory Connector

I'm currently working on an implementation where the customer's AD is going to be the system-of-record and we want all the contact data to be brought in via AD. This is pretty much standard out-of-the-box functionality, with the exception of the user's extension. Currently they're keeping that data in the field 'IpPhone' in AD, so I created a mapping for IpPhone -> Work Phone 2, but the problem I'm running into is that it will populate the phone number box and not the extension.

I tried a number of different numbering formats (using (), /, ^, ext. XXXX, etc.) but none of those worked. So I looked in the API and it looks like extension is considered a property of the work_phone_2 entity. So, for example, if I "hard code" a users extension in their profile, I get output in the API that looks like this:

"phone_work_2": [
{
"rel": {
"errorCode": "INVALID_NUMBER"
},
"_id": "3DxOoYwJHyC2o2M3OBxSzB",
"labelKey": "phone_work_2",
"value": {
"number": "",
"extension": "7115",
"acceptsSMS": false,
"countryCode": "US"
}
}
]

However, if I allow AD to try to populate that value, I get:

"phone_work_2": [
{
"rel": {
"e164": null
},
"_id": "2FORMs3cGlkZ01GoG5phnV",
"labelKey": "phone_work_2",
"value": {
"number": "1186",
"extension": "",
"acceptsSMS": false,
"countryCode": "US"

Obviously the second example is never going to work. Here is the relevant portion of my configuration JSON:
{
"internal": "contactInfo.phone_work_2",
"external": "User.ipPhone",
"direction": "ex2in"
}

So my question is how (if at all) do I populate just the extension portion of phone_work_2? Has anyone ever done this? Can I simply change the internal line? (e.g. "internal": "contactInfo.phone_work_2.extension")

--C#

------------------------------
Chip Sharp
Maxis Networks
------------------------------

Nothing specific, but I searched 'Active Directory connector extension' and it didn't return the thread that I referenced. Just a bunch of old pureconnect threads that were apparently deleted. I got the link I posted from support. So apparently either their search engine is better than mine, or there is some helpful syntax that they used that would be helpful if shared. 

--C#

------------------------------
Chip Sharp
Maxis Networks
------------------------------

Original Message:
Sent: 06-13-2018 10:12
From: Matt Lawson
Subject: Active Directory Connector

Hey @Chip Sharp, I agree that the search functionality could be improved and the vendor is working on a few enhancements for us (no ETA yet). Do you have any particular feedback that @Lindsay Starke and I can include? ​​

Thanks!

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager

Original Message:
Sent: 06-12-2018 16:31
From: Chip Sharp
Subject: Active Directory Connector

Nevermind....asked and answered in an earlier post.

FWIW....the search function on this site could be better.

https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MID=3227&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer



------------------------------
Chip Sharp
Maxis Networks

Original Message:
Sent: 06-12-2018 16:17
From: Chip Sharp
Subject: Active Directory Connector

I'm currently working on an implementation where the customer's AD is going to be the system-of-record and we want all the contact data to be brought in via AD. This is pretty much standard out-of-the-box functionality, with the exception of the user's extension. Currently they're keeping that data in the field 'IpPhone' in AD, so I created a mapping for IpPhone -> Work Phone 2, but the problem I'm running into is that it will populate the phone number box and not the extension.

I tried a number of different numbering formats (using (), /, ^, ext. XXXX, etc.) but none of those worked. So I looked in the API and it looks like extension is considered a property of the work_phone_2 entity. So, for example, if I "hard code" a users extension in their profile, I get output in the API that looks like this:

"phone_work_2": [
{
"rel": {
"errorCode": "INVALID_NUMBER"
},
"_id": "3DxOoYwJHyC2o2M3OBxSzB",
"labelKey": "phone_work_2",
"value": {
"number": "",
"extension": "7115",
"acceptsSMS": false,
"countryCode": "US"
}
}
]

However, if I allow AD to try to populate that value, I get:

"phone_work_2": [
{
"rel": {
"e164": null
},
"_id": "2FORMs3cGlkZ01GoG5phnV",
"labelKey": "phone_work_2",
"value": {
"number": "1186",
"extension": "",
"acceptsSMS": false,
"countryCode": "US"

Obviously the second example is never going to work. Here is the relevant portion of my configuration JSON:
{
"internal": "contactInfo.phone_work_2",
"external": "User.ipPhone",
"direction": "ex2in"
}

So my question is how (if at all) do I populate just the extension portion of phone_work_2? Has anyone ever done this? Can I simply change the internal line? (e.g. "internal": "contactInfo.phone_work_2.extension")

--C#

------------------------------
Chip Sharp
Maxis Networks
------------------------------