Workforce Engagement Management

Can Activity Plan sessions only be scheduled on the 30 min. hour intervals? 

In the schedule screenshot below, we were trying to schedule a 75 min. session that could have occurred anytime between 8:00am-4:00pm but it didn't schedule at the available timeframe between 12:45-2:00. After this, we started noticing that sessions were never scheduled on the 15 min. or 45 min. hour intervals.

Is there a way to configure Activity Plans to schedule in 15 min. intervals?

#ActivityPlans #Scheduling

Hi Dana, 
for the initial release yes the start times have been limited to the 30 min increments (00 and 30). As we expand the functionality of the Activity Plans we'll look at adding a setting for the the session start time granularity. 

The addition of a start time granularity setting will be added to the Activity Plans as part of the idea:

WESCH-I-420

To help with this discussion what would you like the start time interval granularity to be?

Paul

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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A 15 min. interval granularity is preferred. Thanks Paul!