Genesys Cloud - Main

Hello,

We are currently using:

{

   "direction": "ex2in",

   "internal": "contactInfo.phone_work.extension",

   "external": "User.IpPhone"

  },

in order to sync the IpPhone as the extension, but we already have the extension in a custom attribute that we are already using, is there some way to read that custom attribute? The name is: "EmployeeIDNumber", i tried using:

{

   "direction": "ex2in",

   "internal": "contactInfo.phone_work.extension",

   "external": "User.EmployeeIDNumber"

  },

But obviously does not work. Is there some way?

Thank you!

BR,

Federico Argote

Hello,

I think the problem with your configuration is with the name of the external field.

We can sync with two fields in AD that are similar to what you suggest above, User.EmployeeID and User.EmployeeNumber. I'm guessing the value you want to sync is in one of these two fields. If you have an AD where the schema has actually been modified (very rare) to provide a new EmployeeIDNumber field then no we don't have a way of synchronizing it without writing and releasing custom code.

HTH

Matthew Bixler.