Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Add emergency group to call route?

    Posted 06-22-2024 02:46
    Edited by Vaun McCarthy 06-22-2024 16:47
    No replies, thread closed.

    EDIT: All sorted now.  The call routing page isn't intuitive for this but I have found the settings and flow association now.

    Am I imagining things or reading the resource centre completely wrong but aren't you supposed to be able to specify an emergency group on a call route configuration?  I only seem to be able to associate open/closed/holiday to flows.


    #Routing(ACD/IVR)

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 2.  RE: Add emergency group to call route?
    Best Answer

    Posted 06-26-2024 01:40
    No replies, thread closed.

    In the Call Routing, you have to check this box:

    Then this will show up and allow you to route:



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Add emergency group to call route?

    Posted 06-26-2024 01:44
    No replies, thread closed.

    Thanks Robert, yep, that's why I came back to edit my post and my comment that it wasn't overly obvious to have to select that first :)



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


Related Content