ciwe | 2022-07-14 12:03:33 UTC | #1
Hello,
in a dashboard you can add a agent status widget or a some other widgets which based on users.
Details see: https://help.mypurecloud.com/articles/add-and-edit-performance-dashboards/
When I need to add users I always have to add one single user after the next one. Is there no quicker solution possible like using a group for example? Directly using a group as basis for widgets is not possible, right?
Thanks and greets, Christian.
Eos_Rios | 2022-07-14 13:02:40 UTC | #2
My understanding is the dashboards predate most of the grouping features and haven't been updated to include those.
There is an existing request for this functionality in the Ideas/AHA site -
https://genesyscloud.ideas.aha.io/ideas/ANLS-I-886
Your best path forward would be to support it there and add any clarifying / supporting comments.
system | 2022-08-13 12:32:11 UTC | #3
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