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  • 1.  Add SMS Capabilities to an existing DID Number

    Posted 03-03-2024 20:04
    No replies, thread closed.

    Is it possible to add SMS capabilities to an existing Genesys Cloud DID number? 


    #Telephony

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    Christy McDaniel
    Shaw Industries Group, Inc.
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  • 2.  RE: Add SMS Capabilities to an existing DID Number

    Posted 03-04-2024 16:48
    No replies, thread closed.

    At the current time, this is not possible. This is due to the SMS service being provided by a 3rd party broker which owns the numbers used for that service.

    HTH



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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  • 3.  RE: Add SMS Capabilities to an existing DID Number
    Best Answer

    Posted 03-04-2024 17:11
    No replies, thread closed.

    If this is a Genesys Cloud Voice number, you may be able to use both for voice and SMS. 

    Please see: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=4f14d3f4-5c83-4bf0-a15d-45d979a0fae6&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4



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    Dan Fontaine
    C1
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