Genesys Cloud - Main

Is there a way to disable the addition of the following extra columns that are added on a csv export?

Full Export Completed

Partial Result Timestamp

Filters

Participant Attributes

Patricipant Attributes Formatted

We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

Thanks!

These were added to allow customers to know if they were getting the full export or not.  In the past, CSV would not include certain data or would have missing sections of large exports.  I would think most any program can ignore fields on import through field mapping.  You should just try to use the Static Download Link or the API to get the data you need.  

Is there a way to disable the addition of the following extra columns that are added on a csv export?

Full Export Completed

Partial Result Timestamp

Filters

Participant Attributes

Patricipant Attributes Formatted

We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

Thanks!

Thanks, Robert. Where would I get the Static Download Link? 

These were added to allow customers to know if they were getting the full export or not.  In the past, CSV would not include certain data or would have missing sections of large exports.  I would think most any program can ignore fields on import through field mapping.  You should just try to use the Static Download Link or the API to get the data you need.  

Is there a way to disable the addition of the following extra columns that are added on a csv export?

Full Export Completed

Partial Result Timestamp

Filters

Participant Attributes

Patricipant Attributes Formatted

We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

Thanks!

That is all in the view export.  Here is the information: Generate static link - Genesys Cloud Resource Center (mypurecloud.com)

Thanks, Robert. Where would I get the Static Download Link? 

These were added to allow customers to know if they were getting the full export or not.  In the past, CSV would not include certain data or would have missing sections of large exports.  I would think most any program can ignore fields on import through field mapping.  You should just try to use the Static Download Link or the API to get the data you need.  

Is there a way to disable the addition of the following extra columns that are added on a csv export?

Full Export Completed

Partial Result Timestamp

Filters

Participant Attributes

Patricipant Attributes Formatted

We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

Thanks!

Got it. Thanks, Robert. Is the static link supposed to give me the data without the extra columns? I am still seeing them when I use the static link. 

That is all in the view export.  Here is the information: Generate static link - Genesys Cloud Resource Center (mypurecloud.com)

Thanks, Robert. Where would I get the Static Download Link? 

These were added to allow customers to know if they were getting the full export or not.  In the past, CSV would not include certain data or would have missing sections of large exports.  I would think most any program can ignore fields on import through field mapping.  You should just try to use the Static Download Link or the API to get the data you need.  

Is there a way to disable the addition of the following extra columns that are added on a csv export?

Full Export Completed

Partial Result Timestamp

Filters

Participant Attributes

Patricipant Attributes Formatted

We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

Thanks!