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  • 1.  Adding a UAE DID/Toll Free number to a US Org.

    Posted 03-16-2023 12:12

    We have a customer in the US wanting to add a UAE number to their Org.  GCV does not support UAE, so I am looking at either adding a local edge BYOC-P in the UAE, or using the Media Fabric and adding BYOC-C to a Media Region.  Has anyone done this and are there any regulatory issues with the UAE?  Any recommendation for a local UAE carrier that's support BYOC-C, or BYOC-P.  Thanks.


    Martin Bunting
    i3Vision Technologies Inc.Principle Solution Consultant

  • 2.  RE: Adding a UAE DID/Toll Free number to a US Org.

    Posted 03-17-2023 00:50

    With Hybrid Media, you can support both BYOC-C and BYOC-P in the same org and users in each site can communicate with each other and share communication trunks.  As for getting a UAE number, consider a carrier like Bandwidth that can terminate directly into Genesys Cloud CX.  Look at the information here about hybrid media.  About hybrid media - Genesys Cloud Resource Center (

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect

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