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  • 1.  Adding Agent/User ID to Participant Data

    Posted 10-25-2024 16:50
    No replies, thread closed.

    Hi All,

    I am looking for the simplest way to add the Agent ID/User ID to the participant data  of an interaction. I have tried using scripts, workflows, and data actions but have not had any luck so far. With workflows I am able to initiate the workflow using a trigger and using the Set Conversation Data the User ID attribute is added to the participant data but it is blank.. When I debug the flow with the IsNotSetorEmpty logic, it reports that the variable is not empty. The trigger I am using is 

    • v2.detail.events.conversation.{id}.user.start and I have set the trigger to only launch if both a conversationId and userId exist.

    With the data action I am using the  /api/v2/analytics/conversations/details API but I can't figure out how configure the translation map for the response despite following the examples in Response configuration for data actions - Genesys Cloud Resource Center

    With the script, the only way I can see to export the agent info is with the use of a button which I am trying to avoid.

    Appreciate any suggestions.


    #Reporting/Analytics

    ------------------------------
    Scott Stewart
    Business Analyst
    ------------------------------


  • 2.  RE: Adding Agent/User ID to Participant Data

    Posted 10-25-2024 19:15
    No replies, thread closed.

    Hi Scott, can you please break down the use case further?  On the script side of things you should be able to create a string variable set as Output and then on your page load call an action that sets that variable to be the agent's email address.



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Adding Agent/User ID to Participant Data

    Posted 10-25-2024 22:35
    No replies, thread closed.

    Hi @Scott Stewart,

    Agree with Vaun and his suggestion to break down the use case and what is your goal regarding participant data. 

    Regarding your second question for the translation map, when calling API GET /api/v2/analytics/conversations/details to get agent uuid you can use this JSONPath in the translationMap: 

    $.participants[?(@.purpose == 'agent')].userId

    Thanks,



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 4.  RE: Adding Agent/User ID to Participant Data
    Best Answer

    Posted 10-31-2024 11:22
    No replies, thread closed.

    Thanks @Vaun McCarthy and @Tatjana Knezevic for your feedback and suggestions. I was able to finally get the userId added to the participant data using a Workflow in Architect and the Trigger referenced in my original post. I tried adding it through the page load in the script but that caused the data to be entered in a separate section of the interaction details.

    I also tried adding $.participants[?(@.purpose == 'agent')].userId to the translationMap in the Data Action but continued to receive additional JSON errors when testing the data action due to the way the data was organized in the API response and the Output contract.

    Thanks again for responding to my original request. 



    ------------------------------
    Scott Stewart
    Business Analyst
    ------------------------------



  • 5.  RE: Adding Agent/User ID to Participant Data

    Posted 10-31-2024 13:36
    No replies, thread closed.

    Hi @Scott Stewart,

    Hmm, were you testing this Data Action by using conversation ID where you had participant "agent"? If so, there is probably an issue with the Data Action contract. 



    ------------------------------
    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------

    Original Message


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