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  • 1.  Adding Skill Proficiency on the Bulk Import

    Posted 12-23-2019 10:20
    No replies, thread closed.
    Does anyone know if there is a way to add the proficiency of a skill on the Bulk User Import CSV? I tried with a dash but that did not work.
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-23-2019 10:25
    No replies, thread closed.
    Yes, when you define the information in Excel before writing to a CSV, use "English,Spanish,Chinese" in that column.  Same for roles et al.  Multiple entries need to be comma delimited and encapsulated in quotes.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-23-2019 10:26
    No replies, thread closed.
    I need to find out if there is a way to add the proficiency, like a 1 star, 5 star, etc.

    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 4.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-23-2019 10:34
    No replies, thread closed.
    Not at this time.  What you can do is import the skills then multiple-select the users in People and change the skill/skill level all at the same time, but that will apply the same to all selected users.  

    Other option is to list all the users in a file and use PostMan to change using 

    /api/v2/users/{userId}/routingskills/bulk
    {
    "id": "",
    "proficiency": {}
    }



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-26-2019 12:48
    No replies, thread closed.
    Angie,

    The info I am seeing on a support case from a year ago indicates you should be able to import skills with proficiency by using a colon between the skill and the proficiency and a comma or a space between skills.

    For example, in the Skills column:

    Skill1:5,Skill2:3,Skill3:2,Skill4:4

    It worked in my org, hopefully will work for you.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 6.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-26-2019 13:00
    No replies, thread closed.

    Thank you George, maybe they can add that note to the Bulk Import Resource Center page!



    ------------------------------
    Angelia Harper
    Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 7.  RE: Adding Skill Proficiency on the Bulk Import

    Posted 12-26-2019 13:31
    No replies, thread closed.
    I submitted some feedback to Doc, so it will probably be there soon.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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