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  • 1.  Adherence Reporting

    Posted 11-17-2023 12:31
    No replies, thread closed.

    Hi,

    Genesys performance workspaces offer a convenient way of scheduling reporting. However reporting around historical adherence seems really poor comparatively. 

    I can't schedule a report, and reports are only available by team or management unit.

    I need a way to schedule historical adherence reports for the entire contact centre daily. 

    I could use the API but this is far from trivial due to the nature of the bulk workforce management APIs. Even the APIs require querying by team or management unit. 

    Am I missing something?

    Many thanks,

    Stuart


    #Reporting/Analytics

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    Stuart Rimell
    IG Index Limited
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  • 2.  RE: Adherence Reporting

    Posted 12-07-2023 01:08
    No replies, thread closed.

    What are you looking to see in the report - the data that is on the historical adherence page, exceptions, etc?  Provide an example of what you would like to see and perhaps there is another way to get there.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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