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  • 1.  Admin > People > User > Phone > Auto Answer Toggle Missing?

    Posted 06-07-2024 04:17
    No replies, thread closed.

    Morning all

    Anyone else missing the Auto Answer toggle when configuring at agent level?

    Seems anything configured previously is still set.

    Appears across multiple Orgs and browsers

    Logged with Genesys

    Noticed this is missing from this morning?

    Turn on auto answer for agents - Genesys Cloud Resource Center (mypurecloud.com)

    Auto Answer missing

    #Implementation
    #PlatformAdministration
    #Unsure/Other

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    Dan Wong
    Domestic & General Services Limited
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  • 2.  RE: Admin > People > User > Phone > Auto Answer Toggle Missing?
    Best Answer

    Posted 06-07-2024 06:55
    Edited by Jason Kleitz 07-01-2024 16:52
    No replies, thread closed.

    Yes sir; this appears to have been an issue that was recently resolved (scroll to the bottom): Elevated Error Rates (Global)

    If the issue still occurs for you after logging out/in & clearing cache, definitely contact Support and open an incident.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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