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  • 1.  After call outbound end transfer survey flow

    Posted 10-08-2024 04:54

    If it is a normal outgoing call, can you allow the agent to enter the survey flow after the agent finishes talking with the customer?


    #ArchitectureandDesign
    #Implementation
    #Outbound

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    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
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  • 2.  RE: After call outbound end transfer survey flow
    Best Answer

    GENESYS
    Posted 10-08-2024 15:37

    Hello,

    Have you had a chance to check out the Resource Center article on Post-Flow actions? That may have the answer to your question. I did also manage to find a HIGHLY anticipated Idea in the Product Ideas Lab that is currently In Development. According to this thread, it looks like they have wrapped up the Beta and are aiming for a GA rollout sometime at the end of October!



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 3.  RE: After call outbound end transfer survey flow

    GENESYS
    Posted 10-09-2024 09:38

    Are you saying you want the agent to take the survey, rather than the customer?



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
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    Original Message


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