Genesys Cloud - Main

If it is a normal outgoing call, can you allow the agent to enter the survey flow after the agent finishes talking with the customer?

#ArchitectureandDesign
#Implementation
#Outbound

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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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Hello,

Have you had a chance to check out the Resource Center article on Post-Flow actions? That may have the answer to your question. I did also manage to find a HIGHLY anticipated Idea in the Product Ideas Lab that is currently In Development. According to this thread, it looks like they have wrapped up the Beta and are aiming for a GA rollout sometime at the end of October!

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Jason Kleitz
Genesys - Employees
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Are you saying you want the agent to take the survey, rather than the customer?

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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
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