I'll probably add more but for now this is a recurring topic that comes up:
What if the Genesys customer has their knowledge base already curated in another system, eg Salesforce etc. Is the only solution if they want to use Agent Assist that leverages Google to manually copy articles across each time they're created/modified or is there some mechanism for the KBs to be provided "natively" from SF to Agent Assist?
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Vaun McCarthy
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Original Message:
Sent: 06-10-2022 09:24
From: Matt Lawson
Subject: Agent Assist Questions? Next Q&A Show Coming Up!
Hey Everyone,
The next episode of the Q&A Show is going to be about Agent Assist. Does anyone have any questions for our esteemed panel? Feel free to drop them below or email QAshow@Genesys.com.
Also, if you are a Harry Potter fan, we'll be doing a pop up trivia event next week and have a prize wall dedicated to everyone's favorite Wizarding World. Join the
Trivia Tower Community and never miss an event.
Cheers,
Matt
#Unsure/Other
#GenesysCloudCXQAEpisode
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Matt Lawson
Genesys - Employees
Online Community Manager
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