Genesys Cloud CX

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  • 1.  Agent Assist Questions? Next Q&A Show Coming Up!

    GENESYS
    Posted 06-10-2022 09:24
    No replies, thread closed.
    Hey Everyone,

    The next episode of the Q&A Show is going to be about Agent Assist. Does anyone have any questions for our esteemed panel? Feel free to drop them below or email QAshow@Genesys.com.

    Also, if you are a Harry Potter fan, we'll be doing a pop up trivia event next week and have a prize wall dedicated to everyone's favorite Wizarding World. Join the Trivia Tower Community and never miss an event.


    Cheers,

    Matt

    #Unsure/Other
    #GenesysCloudCXQAEpisode

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: Agent Assist Questions? Next Q&A Show Coming Up!

    Posted 06-10-2022 15:55
    No replies, thread closed.
    I'll probably add more but for now this is a recurring topic that comes up:

    What if the Genesys customer has their knowledge base already curated in another system, eg Salesforce etc.  Is the only solution if they want to use Agent Assist that leverages Google to manually copy articles across each time they're created/modified or is there some mechanism for the KBs to be provided "natively" from SF to Agent Assist?

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    Vaun McCarthy
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