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  • 1.  Agent Assist Voice License

    Posted 12-20-2023 20:37
    No replies, thread closed.

    Customer is using GC2 named 50 licenses currently. 

    If customer would like to use Agent Assist Voice for only 5uses, it is possible by adding only 5 licenses? 


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Hideaki Konno
    Genesys - Employees
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  • 2.  RE: Agent Assist Voice License

    Posted 12-23-2023 14:00
    No replies, thread closed.

    Once you install the Add-on,, you enable it through specific permissions for conversion summary and knowledge surfacing.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Agent Assist Voice License

    Posted 12-24-2023 15:54
    No replies, thread closed.

    Thank you for your advice. Noted.

     

    今野 秀彰Hideaki (Harry) Konno

    ジェネシスクラウドサービス株式会社

    Main    03-5989-1328

    Mobile  080-1705-9148

    〒105-69232　東京都港区虎ノ門4-2-1 神谷町トラストタワーWeWork内

     




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