SlidingKentucky | 2023-09-08 09:47:36 UTC | #1
Hi,
I am using API with Genesys Cloud and I would like to have an ability to send messages between agents using the standard Genesys API. Can someone please tell me what API call we can use?
Thanks!
Jerome.Saint-Marc | 2023-09-08 10:44:32 UTC | #2
Hello,
At this time, there is no API available at this time to exchange messages between agents.
Regards,
SlidingKentucky | 2023-09-11 01:56:55 UTC | #3
That is just dandy! So what is everyone using then?
Jerome.Saint-Marc | 2023-09-11 06:27:56 UTC | #4
Hello,
Agent assistance and "Genesys Cloud chat" (internal chat) capabilities are available in Genesys Cloud Desktop. But at this time, they are not available via a public API.
Regards,
system | 2023-10-12 06:28:49 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
Jerome.Saint-Marc | 2023-11-08 14:04:22 UTC | #6
Just for info,
There is a new internal chat API currently in Beta (not released yet). You may want to have a look at the Genesys Cloud Beta Community forum and join the Collaborate Chat API Public Preview.
Regards,
This post was migrated from the old Developer Forum.
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