Genesys Cloud - Beta HQ

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

The start date of the beta keeps shifting from September 2025 to the end of February now. What is your level of confidence in this new date? ------------------------------ Régis Boucry ENGINEERING MANAGER ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

The UX Research team is willing to interview Genesys' users wi th disabilities to better understand your firsthand experience with our products. We are looking for all profiles (agents, supervisors, workforce managers, etc.) with diverse backgrounds ...

Hello, It was released in June as Limited Availability so you'll need to contact your Genesys account team to get access to the feature. https://help.genesys.cloud/release-notes/genesys-cloud/june-30-2025/ ------------------------------ Jan Heinonen ...

Hi @Antoine Desaubliaux , In order to start the investigations, we will need you to confirm the organization's region and provide with the actual JSON sent in the request (not a screenshot). For PII and compliance reasons, Digital Bot Connector does ...

Nous avons également rencontré ce problème avec le client léger ouvert dans Chrome. La langue française par défaut que Genesys avait choisie était le canadien. Vous pouvez vérifier dans les paramètres de Chrome, il est probablement configuré en Français ...

Hi, Yes, the appropriate file types are enables. But we have this message too : "Video support feature is not enabled for this organization" But we don't see any video options in the organization settings. Guillaume GOUNOUMAN ------------------------------ ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

Quick survey We are running a 3-minute survey for Genesys users who have more than one account . All participants who finish will be entered into a draw for two 50 USD e-gift cards, or a charity donation. It will be available just ...