Genesys Cloud - Beta HQ

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  • Welcome to the Genesys Cloud Beta HQ! We created this community in direct response to your feedback looking for a better way to access information and updates on the Genesys Cloud Beta process.  This is an open community available to any Genesys Cloud ...

  • Hi Michael, We are currently targeting the end of this month for a GA release. Thanks! Jody ------------------------------ Jody Nabuurs Genesys - Employees ------------------------------

  • Hi Marc!  My organization is currently using the Genesys Dialog Bot Flow.  And I think I may have caught a glimpse of this Beta voice engine at one point, but then it disappeared. I would love to participate in the official Beta and use this voice in ...

  • Hi everyone! We're excited to announce that we have recently released our latest evolution in Co-browse, Co-browse for Web Messaging ( DIG-I-605 ). This feature allows for customers engaged in a Web Messaging conversation to share their browser screen ...

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  • Thanks Marc, very clear. ------------------------------ Javier Del Olmo Banco Bilbao Vizcaya Argentaria, S.A. ------------------------------

  • To clarify: this new feature is configurable at a granular Messenger configuration level. The basic documentation is visible here (step 6.b): https://help.mypurecloud.com/articles/configure-messenger/   This implies that you can selectively ...

  • I registered this morning.  Thanks for the quick responses. ------------------------------ Martin Bunting i3Vision Technologies Inc. ------------------------------

  • Thanks Chris.  Looking forward to it! ------------------------------ Vaun McCarthy ------------------------------

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