Genesys Cloud - Beta HQ

Hey Ken we actually prefer to have the agent acknowledge they missed an interaction just the color change on the profile sometimes is not enough and then they sit in NR for a much longer period of time. ------------------------------ Ian Godfrey Principal ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Latest timelines: Beta Start Date: June 1st 2026 Beta End Date: July 6th 2026 ------------------------------ Thomas Prendergast Product@Genesys ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

The Data Format manipulation coverting SOAP/XML to JSON its a great feature. I don't need a middleware anymore. I believe that's can be help with nested array too, am I wrong? ------------------------------ Lineu Roberto de Castro Romão -------- ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Yes, it's working now on the new release. Thanks! ------------------------------ Jake Hilber NA ------------------------------

Olá, prova realizada. Inclusive a melhora esta muito evidenciada nessa nova proposta. ------------------------------ Andre Costa ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Was just reading a few of the discussion posts, and I just wanted to feedback that my customers have all a positive response to the changes on the UI. It looks much more modern and very user friendly navigation. Huge Kudos to the teams that were involved. ...