Welcome to the Genesys Cloud Beta HQ! We created this community in direct response to your feedback looking for a better way to access information and updates on the Genesys Cloud Beta process.  This is an open community available to any Genesys Cloud ...

Hi Michael, We are currently targeting the end of this month for a GA release. Thanks! Jody ------------------------------ Jody Nabuurs Genesys - Employees ------------------------------

Hi Marc!  My organization is currently using the Genesys Dialog Bot Flow.  And I think I may have caught a glimpse of this Beta voice engine at one point, but then it disappeared. I would love to participate in the official Beta and use this voice in ...

Hi everyone! We're excited to announce that we have recently released our latest evolution in Co-browse, Co-browse for Web Messaging ( DIG-I-605 ). This feature allows for customers engaged in a Web Messaging conversation to share their browser screen ...

Thanks Marc, very clear. ------------------------------ Javier Del Olmo Banco Bilbao Vizcaya Argentaria, S.A. ------------------------------

To clarify: this new feature is configurable at a granular Messenger configuration level. The basic documentation is visible here (step 6.b): https://help.mypurecloud.com/articles/configure-messenger/   This implies that you can selectively ...

I registered this morning.  Thanks for the quick responses. ------------------------------ Martin Bunting i3Vision Technologies Inc. ------------------------------

Thanks Chris.  Looking forward to it! ------------------------------ Vaun McCarthy ------------------------------