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  • Welcome to the Genesys Cloud Beta HQ! We created this community in direct response to your feedback looking for a better way to access information and updates on the Genesys Cloud Beta process.  This is an open community available to any Genesys Cloud ...

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  • Hi Marcello, Thanks for reporting this. We'll look into this and get back to you.  Thanks, ------------------------------ Nikhil Ponnam Principal Product Manager, Genesys Cloud CX ------------------------------

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  • Hi, We would like to support Japanese language in Dialog Engine Bot Flows. It is not yet officially released, but can you enable the BETA (Alpha) version in our organization? Best regards #Unsure/Other ------------------------------ 望実 大和田 Itto ...

  • Hello everyone,  The knowledge team is happy to open applications for Beta for the first phase of Knowledge variations - Variations for touchpoints. If you have wondered how to personalise your knowledge content for different touchpoints like Bots, ...

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  • Hi, Could you please clarify what are the alert managment options used for and how do they affect the notifications (toast, SMS, email) behavior? Mark as Read Snooze Alert Mute Alert Delete Alert Thanks. ------------------------------ ...

  • We are planning to add similar capability, where the End-User can "clear" the conversation explicitly. This is currently in the design & planning phase, suggest to track it here: ------------------------------ ...

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  • Hey Everyone,  Just a reminder that March Madness brackets are now LIVE. We do a bracket for both the men and women's tournaments, so two chances to win, two chances to gloat...I guess that means double the frustration, also, but let's have some fun.  ...

  • Hi Anish, You need to be using Web Messenger to continue the request as this is part of Digital Workspace. If you mark that option, you can progress. Thanks! ------------------------------ Xavier Mateu SAGE GLOBAL SERVICES LIMITED ------- ...

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