Genesys Cloud - Beta HQ

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

This is an issue with our organization as well; however, we are not using the desktop app. We are using Chrome as well as the Chrome Browser Extension. ------------------------------ Nicki Dehn Senior Cloud Partner AAA Club Alliance --------------- ...

Apologies for the delay - stability and performance is our upmost priority for this feature. Latest update: Beta Start Date: Feb 02, 2026 Beta End Date: March 30, 2026 ------------------------------ Thomas Prendergast Product@Genesys ...

Hello, You should check out this Idea in the Product Ideas Lab . If you would like to join the Beta that is currently running, you will want to fill out the form that Anik has linked there. ------------------------------ Jason Kleitz Online ...

Hello Saugort, It looks like that feature is still delayed, according to this Idea in the Product Ideas Lab . I would recommend subscribing to that feature and commenting on it so that the PM can answer your questions. ------------------------------ ...

Hello After using the New Navigation UI of Genesys Cloud, we found an issue with the Communicate tab menu for Calls and Inbox, which currently does not have an option to expand to full screen like the Chat section. Since users do not always ...

Hello, I saw the announcement about the new start a conversation button set-up tentative release date of 11/17/2025. Is there beta for this feature? If not anything beyond the image of the three new buttons vs. the old button with the person+? A video ...

Thank you! Our team did a lot of work to make sure that this change would help navigating through Genesys Cloud a bit easier. They're still hard at work making further changes but if there is something that you would like to see added to the new UI, I ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

Hi! Is it about BETA actually or just you trying things with APIs? I can't find info about BETA for data extraction anywhere. ------------------------------ Ekaterina (Kate) Kononova Product Development | Data, Analytics & Quality Management --- ...