Olga, as a Partner, I can share insights directly from the client users. If that is permissiable. ------------------------------ Rusty Lockett Director, Implementation Services ------------------------------

We are happy to announce that GC Social has successfully completed Beta and will be generally available (GA) starting today, 17th March 2025. Thank you for your participation and feedback - it has helped us immensely! Regards Ram Bhamidi ...

Hey Everyone, The Genesys Online Community is growing up! Over the course of the next week, we will have two (2) new communities for your discussion pleasure. Today, we are soft launching one of the two. Join me in welcoming that Genesys ...

With the change to the multi-panels, the timer showing when working an email has decreased in size making it hard to read, can the size of this be made bigger please Changing the size from 10px to 30px would be perfect and would then look like ...

Hello everyone, Thank you all for the feedback. I spoke with the PM that is running that Beta and it was not something that they wanted to recruit amongst the entire Genesys Community. They posted the recruitment form within the Product Ideas Lab for ...

Hi Hakan - in most cases, this is an issue with licensing on Azure side. Can you contact your Genesys account representative to give them details about your issue, including Conversation IDs? They can pass that on to me and we will take a look. Thanks! ...

Hi Community, It's been a couple of weeks since Transcription Connector was released as a Limited Availability, and for those of you who missed the first sign up call, here it is what to do if you want to join. Customer/partner or Genesys representative ...

Hi Robert, The list of features that are part of the STA Add On is outlined here: To bill for the STA Add On (for GC1/GC2 orgs that don't have WEM), we will look at these permissions: routing > transcriptionSettings > view, add, edit speechAndTextAnalytics ...

Concerning point 3: Station side recording now works for me with a remote phone. ------------------------------ Andrew Lagarde Engineer ------------------------------

Thanks, Marja. Noted. For this particular change, I will send you over a document that we had circulated for the beta participants. I hope that helps. ------------------------------ Marudhu Pandian Product Manager ------------------------------