Welcome to the Genesys Cloud Beta HQ! We created this community in direct response to your feedback looking for a better way to access information and updates on the Genesys Cloud Beta process.  This is an open community available to any Genesys Cloud ...

Hello Heidi, You can only have the User Status Widget in the box on the right side of the dashboard, when you click Add on that you get to select users. ------------------------------ Jan Heinonen Contact Center Specialist GlobalConnect AB ...

Hello Terry, yes, the beta is still open until 3/31 before closing. We will then review feedback and plan for GA release. ------------------------------ Genesys - Employees-Chris Fischer Sr. Product Manager, User Experience ------------------------ ...

Hi @Nikhil Ponnam   Our client has had to request for the Beta to be turned off due to when choosing multiple media types the metric volumes are being amalgamating as shown below.  Is this a known issue? Is there something that has been done incorrectly ...

Hi, We would like to support Japanese language in Dialog Engine Bot Flows. It is not yet officially released, but can you enable the BETA (Alpha) version in our organization? Best regards #Unsure/Other ------------------------------ 望実 大和田 Itto ...

Hello everyone,  The knowledge team is happy to open applications for Beta for the first phase of Knowledge variations - Variations for touchpoints. If you have wondered how to personalise your knowledge content for different touchpoints like Bots, ...

Hi, Could you please clarify what are the alert managment options used for and how do they affect the notifications (toast, SMS, email) behavior? Mark as Read Snooze Alert Mute Alert Delete Alert Thanks. ------------------------------ ...

We are planning to add similar capability, where the End-User can "clear" the conversation explicitly. This is currently in the design & planning phase, suggest to track it here:  https://genesyscloud.ideas.aha.io/ideas/DIG-I-118 ------------------------------ ...