Welcome to the Genesys Cloud Beta HQ! We created this community in direct response to your feedback looking for a better way to access information and updates on the Genesys Cloud Beta process.  This is an open community available to any Genesys Cloud ...

Thank you Judith, i just gave that a try. didn't to the trick for me. but it was worth, i found out about the warning feature during the process. i wish it can play a warning tone when going over the threshold tho.  ------------------------------ ...

Hello Marty, Our development team is on top of this and we're building a fix now.  We expect to be able to have this deployed and resolved before the end of next week.  (April 7) ------------------------------ Ryan Legner Staff Product Manager, Genesys ...

@Alberto Vilchez   - sorry for the late reply.  Muting alert stops notifications across the board for the specific alert. Snoozing alert stops notifications to the parties listed in the rule. The time period for which the alert will be muted or ...

@Jan Heinonen - the queue option is currently available as beta and its shown only if it is enabled for the organization. Thanks, ------------------------------ Nikhil Ponnam Principal Product Manager, Genesys Cloud CX ------------------------ ...

I have a number of team members throughout our IT organization which may sign our orgs up for various Betas. I'd like to know if there is a quick and simple way where I can input my org ID(s) and see all Beta's my individual orgs are signed up for. ...

Hello Terry, yes, the beta is still open until 3/31 before closing. We will then review feedback and plan for GA release. ------------------------------ Genesys - Employees-Chris Fischer Sr. Product Manager, User Experience ------------------------ ...

Hi, We would like to support Japanese language in Dialog Engine Bot Flows. It is not yet officially released, but can you enable the BETA (Alpha) version in our organization? Best regards #Unsure/Other ------------------------------ 望実 大和田 Itto ...