Genesys Cloud - Beta HQ

 View Only

Betas Now Registering

Beta Discussions

  • I'm excited to announce Beta availability for Skills Based Dialing for Preview & Progressive Campaigns. Skills based dialing is a tool that will allow several campaigns to be merged into one with specific records assigned to a skill in the contact list. ...

    1 person likes this.
  • Hi Gina, There is n number of topics available for WFM related, found one related to TimeOff. Posting below FYR. ------------------------------ Sumant ------------------------------

  • I have had this issue among others. Most times that has this issue is if i forget to click on the agent assist button and then click on it part way through the conversation, it fails to initialise properly. ------------------------------ Anish ---- ...

  • Due for GA next week according to roadmap ------------------------------ Vaun McCarthy ------------------------------

  • Hi Andy, I've sent you an email, did you receive it ? ------------------------------ Catherine DUPIRE NXO FRANCE SASU ------------------------------

  • It would be good have , API conectors with Speech external third party provider to include regional voices are not well implemented in actuals speech providers. Anyone more think the same as me? Regards, Sergio #BetaAnnouncement #BetaUpdate ...

  • You will need to contact SF to get it enabled if you dont already have. One of our test accounts had it enabled and i had it working however, so many questions :) ------------------------------ Anish ------------------------------

  • Yeah makes sense Angelo - need to draw the line somewhere. If we go GA and discover pretty quickly once this is actually out there that the non-Genesys, non-CX people are actually misinterpreting the wording of some of the labels, what's the likelihood ...

Beta Program FAQs

Helpful Links

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud CX Ideas
Quick Start Guide
FAQs