Since American Thanksgiving is about giving thanks and having a wonderful meal, I decided I would like to provide you with a light dessert that includes my favorite features from November. Even though we had one week where our Dev Team had a holiday ...

Hey everyone in the Beta HQ, We would like to hear which features in 2024 made a big impact on your Genesys experience! Let us know and you may win a prize! The full details can be found in this thread . I look forward to hearing from you. ...

Do you have a favorite release from this year? Did you know you have a chance to win a prize for sharing? Check out our 2024 Recap contest accepting submissions until Jan 6 th . ------------------------------ Jason Kleitz Online Community Manager/Moderator ...

I was looking to sign up for the Supervisor Insights Beta. Is it still possible to sign up? #Unsure/Other ------------------------------ Martin Bunting i3Vision Technologies Inc.SC ------------------------------

Hi Shauna, This hasn't been reported as an issue from any of our other users and it wasn't something was observed during testing. I would recommend submitting a support ticket ------------------------------ Nicholas Robinson Senior Product Manager ...

Hey all of you great people in the Genesys Community! I've been tasked with finding some of the most interesting, yet challenging trivia tidbits about how Genesys has changed over the past year. You'll need to answer questions about this year's feature ...

Status update on the 5th of December Lagging roster and component load (switching between conversations): As yesterday signaled the first release of this week to target the lagging conversation switching went live. This release contains various ...

Now that this is released, this really should be posted in the WEM community. What I would do is to ask for the response of 1-5 and then check that the response is between 1 and 5 and if not then follow-up with a message that asks them to enter the answer ...

Direct calls are not ACD calls, whether it is an internal call or an external call. That's the distinction. ------------------------------ Director, Product Management – Recording and Real-time Supervision Workforce Engagement Management (WEM) --- ...

Hey Orhun! This is great! Thanks for sharing how you adopted this new feature. Jason launched a contest running until January asking what feature from 2024 has been everyone's favorite. I think your entry above would be a great submission! Or maybe ...