We are targeting Monday, October 7 What to expect.... The multipanel view will be disabled You will be required to assign the permission .... agentUI > multipanelLab > enable We recommend that you create a role with this permission, ...

Screen recording will continue to work as-is today with GCBA. Enabling station-side recording does not impact/disable screen recording at all. ------------------------------ Director, Product Management – Recording and Real-time Supervision Workforce ...

It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? If ...

Thanks for the quick response Robert. I've now voted on those ideas and will keep a close eye on their progress. ------------------------------ Michael Ball Smart Service Queensland ------------------------------

Hi @Ashiesh Sharma , Can I clarify which part of GC you are setting the timezone in? I have checked WFM and Reporting views and Europe/Lisbon and Europe/Rome are available in both. If you set the timezone to Europe/Lisbon for example, it will change ...

If they are anxious, try Darkling Dark Mode add-in for Chrome. I agree with you that doing away with the dark mode was a mistake. Giving an option should have been in there. ------------------------------ Robert Wakefield-Carl ttec Digital Sr. Director ...

Hi Herrick, I have reduced the end of speech time out to 2s and disconnected the call exactly while system playing footer message(Disconnected manually and # to end to call) and transcript look good.Based on the results if caller disconnect the call ...

Update (23-Sep-2024): Thanks to everyone who have applied to participate in the beta! We are looking to release the beta in October. I will confirm the date as we get closer to the release, and will also email the registered participants. ------------------------------ ...

UPDATES: The beta is now enabled for registered live agent orgs as well. Including ones using WhatsApp as a subchannel. Currently targeted release schedule: Limited Availability for selected EU regions: Mid October General Availability: ...

Way back in February , we teased there would be an update to the Dashboard UI , and after beta testing with almost 50 customers I am pleased to tell you the release is a few week s away! I am here to give you ...