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  • 1.  Agent Email Address

    Posted 10-04-2024 10:30
    No replies, thread closed.

    Hi Team, 

    I was looking into the post but I did not find something related.

    I'm trying to look for a report or a way to extract our employee's email address that is register in Genesys, is there a way to do it?

    Every employee has on their profile in Genesys "Main Email", can this be extracted with the name of the employee?

    Best Regards, 


    #PlatformAdministration

    ------------------------------
    Santiago Sanchez
    Command Alkon
    ------------------------------


  • 2.  RE: Agent Email Address

    Posted 10-04-2024 10:44
    No replies, thread closed.

    Not out of the UI, but you can use the CLI:  Introducing the Genesys Cloud CLI

    Then run this script:  

    gc -p {{profileName}} users list -a | jq -r ".[] | [.id, .licenses[]] | @csv" > licenses.csv



  • 3.  RE: Agent Email Address

    Posted 10-04-2024 12:03
    No replies, thread closed.

    Thank you for the information Robert. I'm not familiar with CLI, was trying to see the link you sent and the videos available, however, still no clue on how to proceed, any other document that can be provided to run the script and how to access CLI will be greatly appreciated. 



    ------------------------------
    Santiago Sanchez
    Command Alkon
    ------------------------------

    Original Message


  • 4.  RE: Agent Email Address
    Best Answer

    Posted 10-04-2024 12:41
    No replies, thread closed.

    Once you download the CLI as the gc.exe file, you setup a profile using gc profiles new.  Using PowerShell with the Genesys Cloud CLI

    You should also download JQ from here:  https://stedolan.github.io/jq/

    Here is another resource:  Using PowerShell with the Genesys Cloud CLI

    After that you can run that command 



  • 5.  RE: Agent Email Address

    Posted 10-26-2024 21:42
    No replies, thread closed.

    Hi Jairo,

    You can go to the Performance > Workspace and look at the Agent Status report.

    Then, you just need to add the "email" column and download the report as a CSV file.



    ------------------------------
    Paulo Mesquita
    Solutions Consultant
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