Genesys Cloud - Main

Good morning,

I am reaching out to inquire about the possibility of obtaining a detailed report on agent evaluation form.  Our team used to download all evaluations per month before the implementation of Genesys Cloud, and I am looking for a similar capability.

Specially, we are interested in a report that breaks down agent performance by question.  This information is crucial for assessing our program and gaining insights into agent knowledge.

Any guidance or assistance on how to achieve this within the current system would be greatly appreciated.  

Thanks.

Genesys is working on much better Evaluation reporting and I would hope to see this in the next quarter or so.  If you need really detailed question-level and manager/agent breakdowns, we have done some great reports in Power BI using our Ttec Insights.  Here are a couple of examples:

Good morning,

I am reaching out to inquire about the possibility of obtaining a detailed report on agent evaluation form.  Our team used to download all evaluations per month before the implementation of Genesys Cloud, and I am looking for a similar capability.

Specially, we are interested in a report that breaks down agent performance by question.  This information is crucial for assessing our program and gaining insights into agent knowledge.

Any guidance or assistance on how to achieve this within the current system would be greatly appreciated.  

Thanks.

Hi Robert,

Thank you so much for sharing. This is incredible! What steps are required to get this information into PowerBi?

Genesys is working on much better Evaluation reporting and I would hope to see this in the next quarter or so.  If you need really detailed question-level and manager/agent breakdowns, we have done some great reports in Power BI using our Ttec Insights.  Here are a couple of examples:

Good morning,

I am reaching out to inquire about the possibility of obtaining a detailed report on agent evaluation form.  Our team used to download all evaluations per month before the implementation of Genesys Cloud, and I am looking for a similar capability.

Specially, we are interested in a report that breaks down agent performance by question.  This information is crucial for assessing our program and gaining insights into agent knowledge.

Any guidance or assistance on how to achieve this within the current system would be greatly appreciated.  

Thanks.

This is the idea that Robert was referring to https://genesyscloud.ideas.aha.io/ideas/WEM-I-316 if you wanted to follow up for updates.

Hi Robert,

Thank you so much for sharing. This is incredible! What steps are required to get this information into PowerBi?

Genesys is working on much better Evaluation reporting and I would hope to see this in the next quarter or so.  If you need really detailed question-level and manager/agent breakdowns, we have done some great reports in Power BI using our Ttec Insights.  Here are a couple of examples:

Good morning,

I am reaching out to inquire about the possibility of obtaining a detailed report on agent evaluation form.  Our team used to download all evaluations per month before the implementation of Genesys Cloud, and I am looking for a similar capability.

Specially, we are interested in a report that breaks down agent performance by question.  This information is crucial for assessing our program and gaining insights into agent knowledge.

Any guidance or assistance on how to achieve this within the current system would be greatly appreciated.  

Thanks.