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  • 1.  Agent hears "Field transfer free transfer"

    Posted 07-18-2022 17:52
    No replies, thread closed.
    Has anyone had experiencing agents hearing "Field transfer free transfer" when attempting to make a transfer?

    Thank you,
    #Outbound
    #Routing(ACD/IVR)

    ------------------------------
    Eric Allen
    Vervent, Inc.
    ------------------------------


  • 2.  RE: Agent hears "Field transfer free transfer"

    Posted 07-18-2022 23:15
    No replies, thread closed.
    Hi Eric

    Do you have anything set in the Queue setup under Voice for Whisper Audio:

    Or if it goes to a flow, do you have any Set Whisper Actions used in any of your flows?

    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Agent hears "Field transfer free transfer"

    Posted 07-19-2022 09:51
    No replies, thread closed.
    Good morning Anton,

     Yes, but it only states the client's name. We don't have any audio files with that particular message.

    Thank you,

    Eric

    ------------------------------
    Eric Allen
    Vervent, Inc.
    ------------------------------

    Original Message


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