Genesys Cloud - Main

I'm looking into whether an IP report can be generated to determine the location an agent is working from. I understand that PureCloud can identify a user's location based on their IP address once they sign in."

#Reporting/Analytics

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David Harring
Senior Workforce Management Analyst I
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Hello David,

As of right now, we do not have a way to do that in Genesys Cloud. I did find these two Ideas in the Product Ideas Lab. I would recommend voting on those and leaving a comment as well.

https://genesyscloud.ideas.aha.io/ideas/DXDSUP-I-2

https://genesyscloud.ideas.aha.io/ideas/ANLS-I-650

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Jason Kleitz
Online Community Manager/Moderator
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