Genesys Cloud - Main

Hi Community,

With PureCloud how can we login as an agent using API's/SDK. We have automated testing product, so using this product agent should login to PureCloud. Please let me know how to achieve this in PureCloud?

Thanks
Ganesh
#Implementation
#Integrations

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Ganesh S
Infosys Limited
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Hi - 
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach? 

Regards,
Don

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Don Huovinen
Genesys - Employees
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Hi Don,

Thanks for reply, what we need is login Cloud agent in our application(Testing tool developed internally). Is there any documentation around this?

------------------------------
Ganesh S
Infosys Limited
------------------------------

Original Message:
Sent: 02-12-2021 08:25
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

Hi -
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach?

Regards,
Don

------------------------------
Don Huovinen
Genesys - Employees
------------------------------

I don't have any direct experience on this. I would recommend posting on the Developer Forum (https://developer.mypurecloud.com/forum/) as it is the best site for API related questions.

------------------------------
Don Huovinen
Genesys - Employees
------------------------------

Original Message:
Sent: 02-12-2021 08:35
From: Ganesh S
Subject: Agent Login to PureCloud Using API's/SDK

Hi Don,

Thanks for reply, what we need is login Cloud agent in our application(Testing tool developed internally). Is there any documentation around this?

------------------------------
Ganesh S
Infosys Limited
------------------------------


Original Message:
Sent: 02-12-2021 08:25
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

Hi -
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach?

Regards,
Don

------------------------------
Don Huovinen
Genesys - Employees

You might look at using the Embeddable Framework:

https://help.mypurecloud.com/articles/about-genesys-cloud-embeddable-framework/

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
------------------------------

Original Message:
Sent: 02-16-2021 07:06
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

I don't have any direct experience on this. I would recommend posting on the Developer Forum (https://developer.mypurecloud.com/forum/) as it is the best site for API related questions.

------------------------------
Don Huovinen
Genesys - Employees
------------------------------


Original Message:
Sent: 02-12-2021 08:35
From: Ganesh S
Subject: Agent Login to PureCloud Using API's/SDK

Hi Don,

Thanks for reply, what we need is login Cloud agent in our application(Testing tool developed internally). Is there any documentation around this?

------------------------------
Ganesh S
Infosys Limited


Original Message:
Sent: 02-12-2021 08:25
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

Hi -
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach?

Regards,
Don

------------------------------
Don Huovinen
Genesys - Employees

Thank you for the Link George, I will check this.

------------------------------
Ganesh S
Infosys Limited
------------------------------

Original Message:
Sent: 02-16-2021 09:39
From: George Ganahl
Subject: Agent Login to PureCloud Using API's/SDK

You might look at using the Embeddable Framework:

https://help.mypurecloud.com/articles/about-genesys-cloud-embeddable-framework/

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
------------------------------


Original Message:
Sent: 02-16-2021 07:06
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

I don't have any direct experience on this. I would recommend posting on the Developer Forum (https://developer.mypurecloud.com/forum/) as it is the best site for API related questions.

------------------------------
Don Huovinen
Genesys - Employees


Original Message:
Sent: 02-12-2021 08:35
From: Ganesh S
Subject: Agent Login to PureCloud Using API's/SDK

Hi Don,

Thanks for reply, what we need is login Cloud agent in our application(Testing tool developed internally). Is there any documentation around this?

------------------------------
Ganesh S
Infosys Limited


Original Message:
Sent: 02-12-2021 08:25
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

Hi -
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach?

Regards,
Don

------------------------------
Don Huovinen
Genesys - Employees

Thank you for reply Don, I will check

------------------------------
Ganesh S
Infosys Limited
------------------------------

Original Message:
Sent: 02-16-2021 07:06
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

I don't have any direct experience on this. I would recommend posting on the Developer Forum (https://developer.mypurecloud.com/forum/) as it is the best site for API related questions.

------------------------------
Don Huovinen
Genesys - Employees
------------------------------


Original Message:
Sent: 02-12-2021 08:35
From: Ganesh S
Subject: Agent Login to PureCloud Using API's/SDK

Hi Don,

Thanks for reply, what we need is login Cloud agent in our application(Testing tool developed internally). Is there any documentation around this?

------------------------------
Ganesh S
Infosys Limited


Original Message:
Sent: 02-12-2021 08:25
From: Don Huovinen
Subject: Agent Login to PureCloud Using API's/SDK

Hi -
I see tools such as Selenium most commonly used for UI testing and automation. Have you considered this approach?

Regards,
Don

------------------------------
Don Huovinen
Genesys - Employees

Authentication depends entirely on the type of authentication/oauth client you've created.  If you're intending to login as an agent, you're likely looking at either the implicit grant or code authorization flows, which are documented here: https://developer.mypurecloud.com/api/rest/authorization/.  Generally they involve displaying a login screen where the user provides their credentials; this login screen then redirects back to you application and return the authorization token (and refresh token in the case of code authorization).

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Richard Schott
Genesys - Employees
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