@Luke Richardson I have just seen you have posted an Idea on the Ideas Lab :-) but I am also wondering if your query maybe answered or you could add a comment to the Schedule First idea that is in process of being developed.
And as Nico mentioned please join the WEM Community, where you will find lots of useful info in the library, upcoming events and post your discussions about the WEM features there.
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Tracy
Genesys
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Original Message:
Sent: 03-02-2023 07:01
From: Jan Nico Feliciano
Subject: Agent moving Department
@Tracy Vickers Luke's query touches on work plans. Could you take a better look at it and see if you could help give further guidance?
Glad to see you here, Luke! You might have missed it and such I would like to recommend that if you have any Workforce Management related queries we have here in the Community a section dedicated for it. Click here and join.
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Nico Feliciano
Genesys - Employees
Original Message:
Sent: 03-02-2023 03:12
From: Luke Richardson
Subject: Agent moving Department
Hi All,
I was wondering if anyone has any work around for if an agent is moving department?
Currently as i understand it if i have Agent A moving from say Sales to Service on the 1st April. I am unable to update the new work plan until they have moved on the 1st April?
Which seems crazy that we cannot plan ahead. Also not particularly great for the agent not being able to view new shifts, book holiday etc...
Thanks,
Luke
#Implementation
#PlatformAdministration
#SystemAdministration
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Luke Richardson
Virgin Atlantic Airways Ltd
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