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  • 1.  Agent name field not available in Agent profile section

    Posted 06-23-2025 13:48
    No replies, thread closed.

    Hi,

    I want to update the agent name under the agent profile section, but the field is somehow missing in that section. It was there few weeks back.

    Anything changed?


    #PlatformAdministration

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    Rohit
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  • 2.  RE: Agent name field not available in Agent profile section

    Posted 06-23-2025 14:07
    No replies, thread closed.

    Looks to be bugged out for me also if you are talking about the agent alias. I see the field on the profile and can add it as a new section but this is what I see when trying to edit it. It's also showing as blank for some of our agents which is also a problem. I'm personally opening a care ticket for this.



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    Caleb Smith
    IGS Energy
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  • 3.  RE: Agent name field not available in Agent profile section

    Posted 06-24-2025 02:39
    No replies, thread closed.

    Hi..

    This happened since around last week.  Genesys is aware of it and last update i got on care ticket is will be fixed on 15th July.

    If anything urgent you can use the API to update. Patch update user with version and perferredName



    ------------------------------
    Rajneesh Chandran
    MS Engineer
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    Original Message


  • 4.  RE: Agent name field not available in Agent profile section

    Posted 07-08-2025 15:37
    No replies, thread closed.

    Tracking. I'm experiencing this issue in FedRAMP as well (USE2).



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    Kristopher (Kris) Rice
    Systems Administrator
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  • 5.  RE: Agent name field not available in Agent profile section

    Posted 07-10-2025 05:45
    No replies, thread closed.

    We have the same problem since around 25th of June.

    Waiting for the fix!



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    Denis Ridel-Pfeffer
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  • 6.  RE: Agent name field not available in Agent profile section
    Best Answer

    Posted 07-15-2025 11:35
    No replies, thread closed.

    Hello All, 

    It seems the fixed was pushed over the weekend. Can you please double check and see if it is fixed?

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 7.  RE: Agent name field not available in Agent profile section

    Posted 07-15-2025 12:32
    No replies, thread closed.

    It is fixed. Thank you!



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    Rohit
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    Original Message


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