Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Agent Permissions Needed To View Dashboard

    Posted 08-19-2020 13:01
    No replies, thread closed.
    Can some one please advise what permissions are needed to an agent to be able to view a public dashboard we have created? What's odd is the agents could access the dashboard initially but cannot now. They receive a permissions error message.
    Please assist. Thanks
    #SystemAdministration

    ------------------------------
    Raymond Richardson
    Werner
    ------------------------------


  • 2.  RE: Agent Permissions Needed To View Dashboard

    Posted 08-19-2020 15:32
    No replies, thread closed.
    I assumed it was this one to just view:
    ui  supervisorDashboard  View

    I think you also have to have many analytic permissions as well:


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Agent Permissions Needed To View Dashboard

    Posted 08-19-2020 15:39
    No replies, thread closed.
    Thanks for the reply Robert.

    I guess my real question is what role has all of these permissions? I tried to create a custom role but stopped when I could not find Analytics>Queue Observation>View as identified on the Resource Center.

    ------------------------------
    Raymond Richardson
    Werner
    ------------------------------

    Original Message


  • 4.  RE: Agent Permissions Needed To View Dashboard

    Posted 08-19-2020 19:07
    No replies, thread closed.
    I pulled it from the wallboard role.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content