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  • 1.  Agent Schedulability Option

    Posted 02-06-2024 09:34
    No replies, thread closed.

    Hi there,

    I was just removing an agent from our MU, when I saw something populate that I'm unfamiliar with. 

    Google and the Help Icon on Genesys Cloud doesn't mention it. 

    What does this button do/what is it for? Our call center has set agent schedules, so when I generate a new schedule, most of the Agents are included in that new schedule. 

    Would that button be used for a call center that does not have set agent schedules and relied on Genesys Cloud to make the shifts?


    #Workforce Management
    #WFMConfiguration,BestPractices
    #ScheduleManagement

    ------------------------------
    Jacqueline Turner
    Workflow Coordinator
    NYCM Insurance
    ------------------------------


  • 2.  RE: Agent Schedulability Option

    Posted 02-07-2024 07:18
    No replies, thread closed.

    https://help.mypurecloud.com/releasenote/january-10-2024/ - noted change from permission to config

    We would have also announced earlier in Coming Soon and @Damaris Scott might have also had a Community post.



    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------



  • 3.  RE: Agent Schedulability Option

    Posted 02-07-2024 09:29
    No replies, thread closed.

    @Jay Langsford

    confused, documentation x Information Box.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 4.  RE: Agent Schedulability Option

    Posted 02-07-2024 10:30
    No replies, thread closed.

    Is this a question or just noting that we describe schedulability within the UI?



    ------------------------------
    Jay Langsford
    VP, R&D
    ------------------------------

    Original Message


  • 5.  RE: Agent Schedulability Option
    Best Answer

    Posted 02-07-2024 09:57
    Edited by Tracy Vickers 08-04-2025 05:26
    No replies, thread closed.

    Hi Jacqueline,

    We had a community post in October here: https://community.genesys.com/discussion/genesys-cloud-cx-release-notes-october-11-2023

    EDIT: Something we did not mention in the post is that your existing configuration will remain the same. For example, if the agent was set to 'schedulable' before, they will still be set to schedulable with this update. 

    ------------------------------
    Damaris Scott
    Genesys - Employees
    ------------------------------

    Original Message


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