Genesys Cloud - Main

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

sorry for late response, the problem is that the data is provided via CRM system on script loading and not via Architech

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

sorry for late response, the problem is that the data is provided via CRM system on script loading and not via Architech

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

How is the data provided by the CRM? I would consider using a Data Action to call the CRM's API on page load (you can call DAs from Scripts) and parse out the data within the Data Action to return the data required as separate items.

HTH

sorry for late response, the problem is that the data is provided via CRM system on script loading and not via Architech

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

Hi all, thanks for your response, i have resolved this via API but will be logging an idea to retrieve Json within script.

Thanks all

How is the data provided by the CRM? I would consider using a Data Action to call the CRM's API on page load (you can call DAs from Scripts) and parse out the data within the Data Action to return the data required as separate items.

HTH

sorry for late response, the problem is that the data is provided via CRM system on script loading and not via Architech

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?

Hi Reginald, 

Just out of my own curiosity, what can you give specifics on how you resolved this and what specific API you used? 

Cheers,

Hi all, thanks for your response, i have resolved this via API but will be logging an idea to retrieve Json within script.

Thanks all

How is the data provided by the CRM? I would consider using a Data Action to call the CRM's API on page load (you can call DAs from Scripts) and parse out the data within the Data Action to return the data required as separate items.

HTH

sorry for late response, the problem is that the data is provided via CRM system on script loading and not via Architech

Hi Reggie

How does this JSON object get to the script?  If it's coming in via Architect then you could just use Architect to split it up and assign to participant data that matches input variables in the script?

Hi community,

Please advise if the below is possible within an Agent Script:

1. Receive Json data in script: Sample - {"CLI":"8902057923","DNIS":"8902704132","MSISDN":"8902057923"}
2. I require to extract the received data, (CLI,  DNIS, MSISDN) and assign to variable in agent script.
3. i would also need to be able to handle the avocve is any one of the data in Json is returned blank.

please advise if the above is possble?