Hi Orestis
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According to the documentation, the change affects the "component" as a whole.
The solution is to actually use more text boxes.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 05-29-2026 05:54
From: Orestis Dimitropoulos
Subject: Agent Script Text Component Questions
Hello,
When entering a text within a text component in an agent script, you have the ability to format the whole text (bold, italics, underlie, font, font size etc).
But what if i would like to do the following:
- Part of the text to be formatted. For example: it seems i cannot find a way to define a text like this: "This is a sample sentence. I am trying to insert in a single text component within agent script."
- Insert a clickable link. For example: "Click the following link GOOGLE to search what you need"
Has anyone found a workaround for the above?
Best Regards,
Orestis.
#Omni-ChannelDesktop/UserInterface
#Other
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Orestis Dimitropoulos
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