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  • 1.  Agent Script Text Component Questions

    Posted 9 days ago

    Hello,

    When entering a text within a text component in an agent script, you have the ability to format the whole text (bold, italics, underlie, font, font size etc).

    But what if i would like to do the following:

    1. Part of the text to be formatted. For example: it seems i cannot find a way to define a text like this: "This is a sample sentence. I am trying to insert in a single text component within agent script."
    2. Insert a clickable link. For example: "Click the following link GOOGLE to search what you need"

    Has anyone found a workaround for the above?

    Best Regards,

    Orestis.


    #Omni-ChannelDesktop/UserInterface
    #Other

    ------------------------------
    Orestis Dimitropoulos
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  • 2.  RE: Agent Script Text Component Questions

    Posted 9 days ago

    Hi Orestis

    I found this on the resource center, not sure if this might address your problem - https://help.genesys.cloud/articles/markdown-script-component/

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------



  • 3.  RE: Agent Script Text Component Questions
    Best Answer

    Posted 9 days ago

    Hi Orestis

    -

    According to the documentation, the change affects the "component" as a whole.
    The solution is to actually use more text boxes.
    -


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



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