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  • 1.  Agent Status Dashboard Widget

    Posted 08-05-2025 01:20
    Edited by Jason Kleitz 16 days ago

    Hi All,

    I have added Agent Status widget to a dashboard for some of the team members, but they are not able to view the widget. They however all other widgets just fine.

    They receive this error for Agent Status widget:

    I believe I have assigned them all the required permissions: 

    widgets:*:*
    analytics:agentState:view
    analytics:agentStateNames:view

    What else am I missing?

    Thanks,


    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Essam
    ------------------------------



  • 2.  RE: Agent Status Dashboard Widget

    Posted 08-05-2025 02:16

    Hi Essam,

    There are a few other prerequisites listed on the resource center article

    The following permissions for the agent activity widge

    Analytics > Agent State > All Permissions (to assign all agent state permissions, including any future permission

    Analytics > Agent State > View (to query agent state

    Analytics > Agent State Names > All Permissions (to assign all agent state names permissions, including any future permissions

    Analytics > Agent State Names > View (to show names and user IDs in agent state query

    Add and edit Performance Dashboards

     

    I am also going to move this thread across to the Reporting & Analytics Community 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Agent Status Dashboard Widget
    Best Answer

    Posted 08-05-2025 19:08
    Edited by Jason Kleitz 16 days ago

    Hi Samuel,

    Thanks for that.

    I have tried all that, but it still doesn't work.

    For context, I am using Work Teams in the Agent Status Widget and have given the view permissions for that.

    Edit: It worked after I applied, Analytics > teamObservation > All Permissions

    Thanks,



    ------------------------------
    Essam
    ------------------------------

    Original Message


  • 4.  RE: Agent Status Dashboard Widget

    Posted 08-06-2025 03:26

    Hi Essam,

    Glad you resolved it with:

    • To query agent status counts in the work team: Analytics > teamObservation > View


    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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