Certification and Training

I'm happy to share we've just updated Introduction to Genesys Cloud for Agents: The Basics to reflect the new multi-contextual panel which is currently opt-in within Genesys Cloud! 

👉 Check out the updated course here: Introduction to Genesys Cloud for Agents: The Basics

You'll also find it in the Agent Foundations Learning Plan.

I've noticed the recent change in access to the agent training materials, which are now behind a paywall. I'm concerned about the impact this has on the accessibility of fundamental training. I'd appreciate it if Genesys could reconsider the implications of this change for those seeking basic agent knowledge.