Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Agent UI Update

  Thread closed by the administrator, not accepting new replies.

  • 1.  Agent UI Update

    Posted 09-11-2023 15:16
    Edited by Antwuan Rencher 09-19-2023 09:49
    No replies, thread closed.

    Hi All, here with some news you can use! Releasing 10/18/23 

    Any delays to this release will be posted above

    The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows.

    • Blind Transfer, Consult Transfer, and upcoming ACD Conference
    • Start a new conversation (Voice, Email, and SMS) and Communicate call
    • Selecting email To, CC, and BCC address

    The following links show a few of the changes:

    New Target Selection UI Slides

    Video Preview

    Cheers! 


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------



  • 2.  RE: Agent UI Update

    Posted 09-11-2023 17:06
    No replies, thread closed.

    Can we please confirm this is coming out this week, I don't see it on the release notes for this week.

    https://help.mypurecloud.com/features-coming-soon/



    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Agent UI Update

    Posted 09-11-2023 18:10
    No replies, thread closed.

    The discussion thread states the release date is Sep 27



    ------------------------------
    David Martinez
    Motorola Solutions Inc
    ------------------------------

    Original Message


  • 4.  RE: Agent UI Update

    Posted 09-11-2023 18:13
    No replies, thread closed.

    That post is older than this thread though, which states its this week



    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


  • 5.  RE: Agent UI Update

    Posted 09-11-2023 18:18
    No replies, thread closed.

    The original content of that post was posted Feb 2, 2023. Ricky updated it 10 days ago on Sep 1.



    ------------------------------
    David Martinez
    Motorola Solutions Inc
    ------------------------------

    Original Message


  • 6.  RE: Agent UI Update

    Posted 09-11-2023 20:07
    Edited by Antwuan Rencher 09-11-2023 20:12
    No replies, thread closed.

    The original date for release was set to be 9/13/23, I reached out to Ricky about this release and he confirmed a push to the 27th of this month.



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: Agent UI Update

    Posted 09-14-2023 02:33
    No replies, thread closed.

    Hi Anton,

    While it should be adding this to Features coming soon but it seems for now they have only added it under Future announcements -

    Future release announcements - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    MAnu KAndwal
    Accenture Solutions Private Limited
    ------------------------------

    Original Message


  • 8.  RE: Agent UI Update

    Posted 09-12-2023 00:27
    No replies, thread closed.

    Hi Antwuan,

    When attempting to open the link to the New Target Selection UI Slides, it's coming up with an error "This XML file does not appear to have any style information associated with it." I've tried on different browsers, plus via Android, and still receving the same error.



    ------------------------------
    Matthew Lock
    NZ Transport Agency
    ------------------------------



  • 9.  RE: Agent UI Update

    Posted 09-12-2023 09:16
    No replies, thread closed.

    Hi Matthew,

    The link is resolving now.



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------

    Original Message


  • 10.  RE: Agent UI Update

    Posted 09-13-2023 04:50
    No replies, thread closed.

    Hi Antuwan,

    Can someone confirm if Genesys Cloud For Salesforce will have all the features or is it only applicable for agents using native Genesys desktop(built in). Any impact post the rollout of the new Agent UI features on other integrations?

    thanks



    ------------------------------
    MAnu KAndwal
    Accenture Solutions Private Limited
    ------------------------------



  • 11.  RE: Agent UI Update

    Posted 09-14-2023 14:12
    No replies, thread closed.

    Manu, 

    You can find the answer to this question and updates on this topic in this thread: 

    https://community.genesys.com/discussion/upcoming-agent-ui-changes-target-selection-ui



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------

    Original Message


  • 12.  RE: Agent UI Update

    Posted 09-15-2023 15:26
    Edited by Ricky Phung 09-15-2023 15:26
    No replies, thread closed.

    Hi All,

    Looks like there is confusion between the target date provided on the original post (https://community.genesys.com/discussion/upcoming-agent-ui-changes-target-selection-ui) vs what is published "Features coming soon" on Resource Center.  Features listed in "Features coming soon" are those confirmed/approved for release on weekly basis and go live the following week. Because this duration is very short, I provide the community with target release date of new UI further in advance to help better anticipate the change. Unfortunately as bugs are encountered, it delays the release and I revise the target date in the original post.  Please continue to track the original post for changes. When the feature is approved for release, it will show up on "Features coming soon" page.

    Thanks for your patience.



    ------------------------------
    Rick Phung
    Genesys - Employees
    ------------------------------



Related Content