Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

#Outbound

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Hariprasad Gogu
Conseillers en Gestion et Informatique CGI Inc.
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Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Hello Robert. 

I want the calls to be made after 2 hours even though the call is answered. 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Then you will need to use a wrap-up rule to write the time and mark the call as callable.  Then a Pre-Call rule that looks at the time and checks if 2 hours has passed.  Let me know if you need expansion on this. 

Hello Robert. 

I want the calls to be made after 2 hours even though the call is answered. 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Appreciate your response, could you please give me an expansion on this. 

Thank you

Then you will need to use a wrap-up rule to write the time and mark the call as callable.  Then a Pre-Call rule that looks at the time and checks if 2 hours has passed.  Let me know if you need expansion on this. 

Hello Robert. 

I want the calls to be made after 2 hours even though the call is answered. 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks 

Under Outbound Rules, create a new Rule set then create a Pre-call Rule that checks the last dial made by the Dialer for over 2 hours.  If false, then skip call.  Then Create a Wrap-up rule that sets the contact as callable.  Finally, you might need a Campaign rule to reset the campaign when it gets to be 100% dialed.  There are variations on this that you can use. 

Appreciate your response, could you please give me an expansion on this. 

Thank you

Then you will need to use a wrap-up rule to write the time and mark the call as callable.  Then a Pre-Call rule that looks at the time and checks if 2 hours has passed.  Let me know if you need expansion on this. 

Hello Robert. 

I want the calls to be made after 2 hours even though the call is answered. 

Your best route is to use an agentless campaign with recall rules that say if there is answering machine, no answer, busy, call back in 120 minutes and allow multiple calls per contact and number:  Configure an attempt controls entry - Genesys Cloud Resource Center (mypurecloud.com).  Set your max calls for the campaign to equal your number of contacts.

I have created a data table with all the phone numbers and also a contact list, so basically the call flow pulls the phone number from the data table and calls all the phone numbers every 2 hours simultaneously.

Do you add new numbers every 2 hours to the campaign?

And what is the goal you are trying to achieve?

Hello,

I have created a agentless campaign where my requirement is the campaign needs to make call every two hours to al the phone numbers in contact list simultaneously. I also created a data action  with custom schedule check (every two hours). How can i use that data action in the campaign call rule management where campaign should make calls every 2 hours. 

Thanks