Genesys Cloud - Main

Hi Community ,

Is there a way in case of Agentless outbound campaign , that If dialer are not able to reach the customer in x attempts, Client provided API to be used to send SMS trigger (same verbiage which was to be announced in the respective Agentless campaigns).

Regards

Garima.

#Outbound

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Regards
Garima.
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I'm not sure if there are other solutions, but off the top of my head, you could have a contact column set up to track the number of attempts that reach Busy etc. When that reaches a threshold, you could either use a Data Action to send the SMA, or move the contact over to a Digital campaign to send one.

You would update and monitor that column using a rule.

HTH

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Paul Simpson
Eventus Solutions Group
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