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  • 1.  Agents Calls Per Hour

    Posted 04-20-2021 17:52
    No replies, thread closed.

    Hi there, i can't seem to find anything that indicates this metric is included in out of the box genesys cloud.

    Is there any way to add such basic metric in genesys cloud? 

    Thanks and kindest regards


    #Reporting/Analytics

    ------------------------------
    Mariano Martinez
    Interaxa S.A.
    ------------------------------


  • 2.  RE: Agents Calls Per Hour

    Posted 04-21-2021 03:26
    No replies, thread closed.
    Hi Mariano, 
    The Genesys API's are fantastic. We do this type of metric in our custom client application that our clients have requested. Best time to dial by queue by agent per hour by wrap code (or by 15min,30min, day), answered abandoned by queue by agent per hour (or by 15min,30min, day). When it comes to this type of information my suggestion is to start using the APIs provided you will be able to design a lot. Happy to show you some of the ideas our other clients have requested we build. 
    Kind Regards

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------

    Original Message


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