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  • 1.  Agents Listening to Call Recordings

    Posted 04-05-2018 10:57
    No replies, thread closed.
    Our agents are not able to listen to their own call recordings. Does anyone know specifically the permission they need to have to listen to their own calls?​

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    Scott Schleisman
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Agents Listening to Call Recordings

    Posted 04-06-2018 02:37
    No replies, thread closed.
    Probably it is needed:
    Recording  Recording  View

    With additional conditions:




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    Rafal Gaworski
    Telefonix Sp. Z o.o
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  • 3.  RE: Agents Listening to Call Recordings

    Posted 04-06-2018 12:24
    No replies, thread closed.
    Oh wow, I didn't know there was a Add Conditions in Permissions Setting. Was this a new release? Does anyone know where I can find out more info on the other conditions I can set? Thanks, 
    Ly

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    LY TRAN
    Cardinal Health 5, LLC
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    Original Message


  • 4.  RE: Agents Listening to Call Recordings

    Posted 04-06-2018 12:31
    No replies, thread closed.
    also, i just tried this condition with the instructions you had in the discussion and the user still can't see their own recordings? where would it be under?

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    LY TRAN
    Cardinal Health 5, LLC
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    Original Message


  • 5.  RE: Agents Listening to Call Recordings

    Posted 04-08-2018 18:46
    No replies, thread closed.
    under Performance > Interactions.

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    Savi Prabhu
    Water NSW
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    Original Message


  • 6.  RE: Agents Listening to Call Recordings

    Posted 04-18-2018 16:13
    No replies, thread closed.
    Is there detailed documentation on how conditions work?
    E.g. are multiple conditions linked by AND or OR?
    What are possible / allowed values:
        - can we use wildcards/regex?
        - can we use variables (placeholders) like AssignedQueues? 

    Original Message


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