Genesys Cloud - Main

Hi Community,

For while I have wanting to create a bot journey to book an appointment. Last couple of weeks I have time to create something  just using data tables for now.

Used Intents, slots and slot types,  does what I need it do ( besides further testing to improve the customer experience journey ).

Can add , change ,cancel and check if date time slot already booked ( only using single booking per location at present).

Now I am looking at adding guides to the architecture and come across a limitation , a guide journey does give you the option to do a data table action.

I use the data table actions to mimic CRM lookup.

Not ideal which means jumping to and from AI guide to architect quite a bit. 

Any ideas when data tables actions will be added to AI guides ? 

Hello Abdul,

I saw that this idea is marked as Future Consideration in the Product Ideas Lab. I would recommend voting and commenting on that idea if you would like to see it as a new feature in Genesys Cloud.

Hi Jason,

I have voted and added a comment , would be nice data table lookup was in the AI studio guide