Certification and Training

Hi All! 👋 

The Genesys Education team is excited to announce the release of two new courses in our AI learning series: AI Literacy and Genesys Cloud: AI Capabilities. 

As AI continues to transform customer experience, these courses are designed to help all users in your contact center build both foundational knowledge and practical understanding of how AI works - and how it's applied in Genesys Cloud. Links below:

🔹 AI Literacy

Build your AI foundation and learn: 

• How AI systems work 

• Core AI components 

• Common real-world and workplace use cases 

• How modern AI operates in enterprise environments 

🔹 Genesys Cloud: AI Capabilities

Explore how AI is applied in the platform, including: 

• AI-powered customer engagement 

• Predictive routing and decision-making 

• AI-assisted workflows for agents and supervisors 

• Aligning AI capabilities to business and CX goals 

Which are you more excited to explore - AI fundamentals or real-world application? Let us know below 👇 

Get started today in Genesys Education, and reach out to education@genesys.com with any questions. 

💻 Sign up for an Education account if you don't already have one 

👉 Questions or feedback? Contact education@genesys.com