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  • 1.  AI Learning Series - 2 New Courses Now Live!

    Posted 04-30-2026 07:59

    Hi All! đź‘‹ 

    The Genesys Education team is excited to announce the release of two new courses in our AI learning series: AI Literacy and Genesys Cloud: AI Capabilities. 

    As AI continues to transform customer experience, these courses are designed to help all users in your contact center build both foundational knowledge and practical understanding of how AI works - and how it's applied in Genesys Cloud. Links below:

    🔹 AI Literacy

    Build your AI foundation and learn: 

    • How AI systems work 

    • Core AI components 

    • Common real-world and workplace use cases 

    • How modern AI operates in enterprise environments 

    🔹 Genesys Cloud: AI Capabilities

    Explore how AI is applied in the platform, including: 

    • AI-powered customer engagement 

    • Predictive routing and decision-making 

    • AI-assisted workflows for agents and supervisors 

    • Aligning AI capabilities to business and CX goals 

    Which are you more excited to explore - AI fundamentals or real-world application? Let us know below 👇 

    Get started today in Genesys Education, and reach out to education@genesys.com with any questions. 

    đź’» Sign up for an Education account if you don't already have one 

    👉 Questions or feedback? Contact education@genesys.com 


    #Training

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    Ronan Conneely
    Genesys Education Product Manager
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  • 2.  RE: AI Learning Series - 2 New Courses Now Live!

    Posted 05-05-2026 21:02
    Edited by Elisson Fernandes 05-05-2026 21:02
    Hi Ronan,
    During the last holiday, I completed both courses and really enjoyed them, especially AI Literacy. Some of Pam's questions were the same ones I had, and seeing them answered was very helpful.
    New content on AI Fundamentals and Real-World AI would be very welcome.



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    Elisson Fernandes
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  • 3.  RE: AI Learning Series - 2 New Courses Now Live!

    Posted 05-07-2026 05:12

    Hi Elisson,

    Thank you for the valuable feedback. I am delighted to hear you enjoyed the courses! Thank you also for your input on what kind of AI courses you would like to see - expect more on this in the near future :) 



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    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


  • 4.  RE: AI Learning Series - 2 New Courses Now Live!

    Posted 05-06-2026 07:55

    Just completed and those are good courses. Thanks!



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    Francis Guo
    NA
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  • 5.  RE: AI Learning Series - 2 New Courses Now Live!

    Posted 05-07-2026 05:15

    Hi Francis,

    Thank you for your feedback. Glad to hear you enjoyed the courses. Do let us know if there are any new AI topics you would like to see content on in the future.



    ------------------------------
    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


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