Thank you for the valuable feedback. I am delighted to hear you enjoyed the courses! Thank you also for your input on what kind of AI courses you would like to see - expect more on this in the near future :)
Original Message:
Sent: 05-05-2026 21:01
From: Elisson Fernandes
Subject: AI Learning Series - 2 New Courses Now Live!
Hi Ronan,
During the last holiday, I completed both courses and really enjoyed them, especially AI Literacy. Some of Pam's questions were the same ones I had, and seeing them answered was very helpful.
New content on AI Fundamentals and Real-World AI would be very welcome.
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Elisson Fernandes
Original Message:
Sent: 04-30-2026 07:58
From: Ronan Conneely
Subject: AI Learning Series - 2 New Courses Now Live!
The Genesys Education team is excited to announce the release of two new courses in our AI learning series: AI Literacy and Genesys Cloud: AI Capabilities.
As AI continues to transform customer experience, these courses are designed to help all users in your contact center build both foundational knowledge and practical understanding of how AI works - and how it's applied in Genesys Cloud. Links below:
Build your AI foundation and learn:
Explore how AI is applied in the platform, including:
AI-powered customer engagement
Predictive routing and decision-making
AI-assisted workflows for agents and supervisors
Aligning AI capabilities to business and CX goals
Which are you more excited to explore - AI fundamentals or real-world application? Let us know below 👇
💻 Sign up for an Education account if you don't already have one
#Training
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Ronan Conneely
Genesys Education Product Manager
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