Hi folks, I've been playing around with AI Scoring method on Agent auto-complete forms but noticed that the out-of-box mechanism to trigger/create those type of forms is by using the % rules. I have a customer willing to start using this method but applying the policies applicable for tradicional QA forms. Question: is there a way to apply those filters (aka policies) when using the agent auto-complete forms? If so, how?. To describe the use case, They'd like to avoid picking-up interactions with duration less than 2 minutes and the like. They're looking also to apply limits per agent per month (i.e., 50 evaluations per agent per month). How can we do that with this type of auto-complete forms?. And one more, in which QA views can you track progress on agent auto-complete form evaluations (i.e, created, completed, in-progress, etc.)?.
Thanks!
#QualityEvaluations------------------------------
Ricardo Solano
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