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AI scoring : Is it possible to modify an AI-generated assessment

  • 1.  AI scoring : Is it possible to modify an AI-generated assessment

    Posted an hour ago

    Hello,

    I'm working on a self-assessment form for agents.

    The goal is to automatically evaluate all communications in a queue. A "human" review will then be conducted for scores that are abnormally low.

    Is it possible to modify an AI-generated assessment. For example, change a "yes" assigned by the AI to "no"?

    #AICopilot(Agent,Supervisor,Admin) #PurecloudQualityEvaluationForm #AI

    Thank in advance.

    Regards,


    #AICopilot(Agent,Supervisor,Admin)

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    Mamadou DIOP
    CERITEK
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