I have created an AI Skill for Claude Code (+ other AI tooling) that can answer questions about the Platform API.
https://makingchatbots.com/p/genesys-cloud-ai-agent-skills
I'd previously shared an AI-based Platform API Explorer in a thread, and this AI Skill does the same but with AI Coding tools. I use this skill most days, but there are some improvements I want to make to it:
- The allowed-tools directive doesn't properly encompass all the ways AI might call the jq tool, meaning it may ask permission to run the command whilst analysing the API schema - not a big problem, but a potential nuisance
- The Platform APIs schema isn't bundled with the open-source project, since the schema is unlicensed. This means it has to be downloaded the first time the AI tool uses the skill. I want to improve this process
- I want to add LLM-based evaluations
I'd love to know if anyone ends up using it, and whether they find it useful.
#Integrations#PlatformAPI------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)
LinkedIn -
https://www.linkedin.com/in/lucas-woodward-the-devNewsletter -
https://makingchatbots.com------------------------------