Genesys Cloud - Main

Hi all,

Does anybody know if there's an upper limit on the character output from a conversation summary? I'm aware of limits on the input, but don't see anything documented for the output. This is needed to create an automatic push into a 3rd party tool.

Kind regards

Gary

Hello Gary, 

I dont believe we have a limit documented for the conversation summary output. 

But please be aware of other limits it sounds like you might hit such as:

• Max number of attributes per session: 50
• Max attribute value length: 500 characters
• Max size for conversation participant attribute items: 20,480 bytes

Cheers, 

Hi all,

Does anybody know if there's an upper limit on the character output from a conversation summary? I'm aware of limits on the input, but don't see anything documented for the output. This is needed to create an automatic push into a 3rd party tool.

Kind regards

Gary

I have seen mention internally that "generally we do not exceed 200 words" in a summary...but that's a pretty loose definition. I haven't seen anything on the word lengths they try to hit for Concise vs. Detailed

Hello Gary, 

I dont believe we have a limit documented for the conversation summary output. 

But please be aware of other limits it sounds like you might hit such as:

• Max number of attributes per session: 50
• Max attribute value length: 500 characters
• Max size for conversation participant attribute items: 20,480 bytes

Cheers, 

Hi all,

Does anybody know if there's an upper limit on the character output from a conversation summary? I'm aware of limits on the input, but don't see anything documented for the output. This is needed to create an automatic push into a 3rd party tool.

Kind regards

Gary

Hello Gary, 

I dont believe we have a limit documented for the conversation summary output. 

But please be aware of other limits it sounds like you might hit such as:

• Max number of attributes per session: 50
• Max attribute value length: 500 characters
• Max size for conversation participant attribute items: 20,480 bytes

Cheers, 

Hi all,

Does anybody know if there's an upper limit on the character output from a conversation summary? I'm aware of limits on the input, but don't see anything documented for the output. This is needed to create an automatic push into a 3rd party tool.

Kind regards

Gary