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  • 1.  Alert for Auto Answered Call

    Posted 02-13-2026 09:42
    No replies, thread closed.

    Is there a way to alert an agent that they have a live call when they are on Auto Answer and missed the initial beep or whisper? Example: overnight agent not fully alert didn't hear the beep/whisper but now they have a live Emergency call on the line. 


    #GeneralQuestion

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    Lindsay Wood
    WFM Analyst
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  • 2.  RE: Alert for Auto Answered Call

    Posted 02-14-2026 09:41
    No replies, thread closed.

    Hi Lindsay 

    I may be mistaken, but I believe there is no other way besides whisper.

    Perhaps increasing the whisper time would be a solution, up to 3 seconds.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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