Hi Lindsay
I may be mistaken, but I believe there is no other way besides whisper.
Perhaps increasing the whisper time would be a solution, up to 3 seconds.
------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
------------------------------
Original Message:
Sent: 02-13-2026 09:42
From: Lindsay Wood
Subject: Alert for Auto Answered Call
Is there a way to alert an agent that they have a live call when they are on Auto Answer and missed the initial beep or whisper? Example: overnight agent not fully alert didn't hear the beep/whisper but now they have a live Emergency call on the line.
#GeneralQuestion
------------------------------
Lindsay Wood
WFM Analyst
------------------------------