Mike_Baldwin | 2021-03-22 15:06:39 UTC | #1
Is there a way to set an Alert notification when a queue does not have anyone "On Queue"? Example a queue that is 24/7, if no one is On Queue then alert goes out to supervisors.
I have looked at the Queue variables with threshold metrics and do not see what is needed. Is it possible to create a custom Queue variable for "On Queue" and test that metric?
Thank you.
anon11147534 | 2021-03-23 17:51:18 UTC | #2
Hi,
I would recommend asking this question on the Genesys Cloud Community Forum as the Developer Forum is meant for development related questions using Platform API & SDKs.
system | 2021-04-23 17:59:11 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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