Genesys Cloud - Main

I have setup an Alert Rule to notify our customer services manager via email and in-app every time an agent goes over a specified talk time on a single conversation.  The rule works as expected but I am also receiving in-app notifications even though my user account is not specified in the 'Send in-app notification to:' section of the rule.  What is causing myself to receive notifications and how do I turn them off but still allow them to go out to the customer services manager?

Hi Thomas,

I don't think you can opt-out of the toast notifications if you are the owner, I would add this use case to: Alerts: Add Ability to Share Alerts/Rules (instead of being housed under one user) and ability to enter email distributions Idea on the Genesys Cloud Product Ideas lab so that it can be considered.

I am also going to move this thread to the Reporting & Analytics Community for any further feedback regards to this.

I have setup an Alert Rule to notify our customer services manager via email and in-app every time an agent goes over a specified talk time on a single conversation.  The rule works as expected but I am also receiving in-app notifications even though my user account is not specified in the 'Send in-app notification to:' section of the rule.  What is causing myself to receive notifications and how do I turn them off but still allow them to go out to the customer services manager?

Hi Samuel,

Thank you for your reply.  When you say 'Owner' are you referring to the user who setup the rule?

Hi Thomas,

I don't think you can opt-out of the toast notifications if you are the owner, I would add this use case to: Alerts: Add Ability to Share Alerts/Rules (instead of being housed under one user) and ability to enter email distributions Idea on the Genesys Cloud Product Ideas lab so that it can be considered.

I am also going to move this thread to the Reporting & Analytics Community for any further feedback regards to this.

I have setup an Alert Rule to notify our customer services manager via email and in-app every time an agent goes over a specified talk time on a single conversation.  The rule works as expected but I am also receiving in-app notifications even though my user account is not specified in the 'Send in-app notification to:' section of the rule.  What is causing myself to receive notifications and how do I turn them off but still allow them to go out to the customer services manager?

Hi Thomas,

Yes 

Hi Samuel,

Thank you for your reply.  When you say 'Owner' are you referring to the user who setup the rule?

Hi Thomas,

I don't think you can opt-out of the toast notifications if you are the owner, I would add this use case to: Alerts: Add Ability to Share Alerts/Rules (instead of being housed under one user) and ability to enter email distributions Idea on the Genesys Cloud Product Ideas lab so that it can be considered.

I am also going to move this thread to the Reporting & Analytics Community for any further feedback regards to this.

I have setup an Alert Rule to notify our customer services manager via email and in-app every time an agent goes over a specified talk time on a single conversation.  The rule works as expected but I am also receiving in-app notifications even though my user account is not specified in the 'Send in-app notification to:' section of the rule.  What is causing myself to receive notifications and how do I turn them off but still allow them to go out to the customer services manager?