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  • 1.  Alert Rules - In-App Notifications

    Posted 05-07-2025 05:17
    No replies, thread closed.

    I have setup an Alert Rule to notify our customer services manager via email and in-app every time an agent goes over a specified talk time on a single conversation.  The rule works as expected but I am also receiving in-app notifications even though my user account is not specified in the 'Send in-app notification to:' section of the rule.  What is causing myself to receive notifications and how do I turn them off but still allow them to go out to the customer services manager?


    #PlatformAdministration

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    Thomas Houston
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  • 2.  RE: Alert Rules - In-App Notifications
    Best Answer

    Posted 05-07-2025 07:01
    No replies, thread closed.

    Hi Thomas,

    I don't think you can opt-out of the toast notifications if you are the owner, I would add this use case to: Alerts: Add Ability to Share Alerts/Rules (instead of being housed under one user) and ability to enter email distributions Idea on the Genesys Cloud Product Ideas lab so that it can be considered.

    I am also going to move this thread to the Reporting & Analytics Community for any further feedback regards to this.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Alert Rules - In-App Notifications

    Posted 05-07-2025 07:15
    No replies, thread closed.

    Hi Samuel,

    Thank you for your reply.  When you say 'Owner' are you referring to the user who setup the rule?



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    Thomas Houston
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    Original Message


  • 4.  RE: Alert Rules - In-App Notifications

    Posted 05-07-2025 07:21
    No replies, thread closed.

    Hi Thomas,

    Yes 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Alert Rules - In-App Notifications

    Posted 05-07-2025 07:26
    No replies, thread closed.

    Brilliant, thank you for confirming.



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    Thomas Houston
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    Original Message


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