Genesys Cloud - Main

Is it possible to have alerts sent to an email address that is not the agent's email address?  For example, in our call flow we request that users select #2 when wanting to reach someone from business and then leave a voicemail message.  We would prefer if the email alerts informing an agent of the new voicemail be sent to 2 different email addresses.  Is it possible to configure this?​
#ArchitectureandDesign

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Carrie Redmon
Utilize Health
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Hello,

Have you found a solution for this Carrie? I am also interested in this option.

Regards,

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Charis Sideridis
Intracom S.A. Telecom Solutions
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Hi Charis - 
We have a similar requirement on our end. We ended up creating a User account and used the Transfer to Voicemail function in architect. the User account is associated to an email distribution, which contains all of the destination email addresses and each account gets a copy of the voicemail email. 

Does this help?
Thanks,

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Cory King
IT Lead
IGS Energy
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Original Message:
Sent: 07-26-2021 07:26
From: Charis Sideridis
Subject: Alerts for Voicemails

Hello,

Have you found a solution for this Carrie? I am also interested in this option.

Regards,

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Charis Sideridis
Intracom S.A. Telecom Solutions
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Wondering if anyone has found a solution for this. We have a shared distribution box that we would like to be set up to get an email notification for voicemails vs a personal agents email address.

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Addison Hild
Athene
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